Work experience

Work experience
Feb 2011 - Present

Historical Interpreter

Mill City Museum - MN Historical Society

The Mill City Museum is nestled in the 120-year old fire-damaged ruins of the historic Washburn A-Mill, the world’s greatest flourmill for over 85-years. The Museum draws 45,000 visitors per year, plus hundreds of special group and educational events.

  • Host diverse groups as they tour the museum, teaching historical content related to the vast array of artifacts and historical architectural environment. Share countless facts and enlivening stories, reaching visitors in a meaningful and enjoyable way. Guests leave knowing how agriculture, hydro-power, and railroads combined to make Minneapolis the milling capital of the world, and an international business icon.
  • Provide customer service excellence during interactions with staff, members, volunteers, and guests. Reinforce museum policies while keeping a positive atmosphere.  Handle tough situations and unhappy customers. Customer surveys returned with positive responses specific to my classes, noting enthusiasm, connection to classroom curriculum and ability to provide reflection for understanding. Actual survey comment: “Shelby was the best person we've had in the water lab and flour tower. She gave us more information and made it at the kids' level better than everyone I've had in the past 3 years.”
Dec 2012 - Present


Progressive Consulting Engineers

The glue that holds the whole office together--- updating accounts, editing specifications, client services, graphic design, IT trouble-shooting and records management. My right-brained creative skills add a bit of excitement to the office; keeping the engineers and management team organized and productive in new ways.

Oct 2011 - Jan 2014

Rockstar Volunteer

Richfield Historical Society

Utilizing my creative skills and administration training, I do any task this small nonprofit needs. Some days the physical demands are great when installing exhibits, others use lots of brain power like imagining new programs, designing newsletters and other communication materials. I enjoy the flexibility a small nonprofit provides! 

May 2011 - Dec 2011

Graduate Resident in Development

Minnesota Museum of American Art

The MMAA in St. Paul began as an art guild in the 1880’s, shifting to art school and then American art in the last decade. Management and financial difficulties prompted new leadership in 2009.  Now helping reenergize the museum program base and community support as part of my graduate studies.

  • Rebuild reputation, donor base, funding, and programming.  Utilize Past Perfect platform and historical records to manage extensive donor research and database configuration. 
  • Spearhead Give to the Max Day 2011 campaign. Craft marketing materials, donor relations, event planning, social media and evaluations. Perform public speaking engagements at the State Fair for traveling exhibit at J.V. Bailey House. 
Oct 2004 - Aug 2010

Site Coordinator - Lowell COMPASS & Day Camp Director

Duluth YMCA

The Duluth, Minnesota YMCA is a vibrant community organization in this historic city of 85,000 residents.  Promoted to director duties for several key programs.  Handled numerous program development, education, evaluation, marketing, and event planning tasks, plus client and customer interface. You name I did, including teaching myself how to crochet in one weekend for a yarn/fiber arts program, changing priorities and multitasking were glorious skills born from my time at the Y.

  • Site coordinator of COMPASS, a grant funded academic and cultural enrichment program.  Reach children with challenging academic and social backgrounds.  Work closely with schools and families to generate personalized learning plans.  Work with city-wide volunteer training efforts, and University service learning programs to have near one-on-one tutoring. Implement continuous improvement with program quality assessment tools. Contributor to community circle for youth development professionals.
  • Create workshops, spark marketing campaigns, represent department on Marketing committee.  Build relationships with community organizations and higher education partners.  Develop and manage staff, teaching life-skills on daily basis.  Handle budget, hiring, volunteer recruitment and training, and records management for 15 staff, 75 students, and 125 volunteers.
  • Director for YMCA Day Camp Kitchigami.  Oversee enrollment, events, marketing, logistics, community liaison, and cost control.  Cultivate hundreds of program ideas, supervise 13 staff, manage 25 volunteers, and touch 80 campers every day.  Crafted campaigns that brought in record new number of campers. Y of the USA school certified for Day Camp Directors.
  • Administrative skills abundant. Work with Microsoft office, Adobe creative Suite, online registration system Member ST, database and social media.  
Jun 2007 - May 2008

Education Intern

The Tweed Museum of Art & Glensheen Estate

These signature attractions in the Duluth area attract 100,000+ annual guests. Develop guest experience programs to expand museum education, and train volunteers in customer relations as well as history interpretive techniques.

  • Led the research to evolve tours across the spectrum of the Glensheen historic estate, its artifacts, art, and societal impact.  Organized, researched, implemented new tour topics for Glensheen Mansion docents.  Wrote, taught, and implemented special Greeter Program for volunteers at the Tweed Museum. 
  • Produced new tours and educational materials for Native American artworks.  Developed art adventure materials for local schools. Represent museum at conferences, including first Art Work’s meetings. 




St. Mary's University of Minnesota

M.A. in Arts and Cultural Management. Focused on full range nonprofit management including: marketing, project management, education, evaluation, strategic management, and fund development. Capstone on the guest experience and learning in an informal setting. Extensive public speaking, research and writing integrated in this program, the oldest Arts Administration program in the upper Midwest. 

2003 - 2008


University of Minnesota - Duluth

BA Art History, with Studio Art Minor. Created a place for fellow art nerds to come together and exchange ideas and advance our careers by founding the Art History Symposium. As Vice President, foster travel to major museums, facilitate guest speakers, create fund development events, and encourage student mentoring in art.

Lived in a true Italian apartment while studying the Italian language, art, history and culture at CAPA Center in Florence. Manged to traveled throughout Europe while maintaining educational work-load. It truly was "la dolce vita" and it shaped my creativity and curiosity about nature, people, and community.  

Design & Marketing Creations