Interest

Music, I am into sports. I love table tennis, working out at gym and out door sport--, watching television, cinema, love traveling and eating quality food, reading, net surfing.

Summary

Over 7.5 years of business expierence in Sales, Corporate Sales. A computer graduate backed by the knowledge of computers, familiar with advance multimedia tools & E - Commerce tools with sound academic and professional records. Also worked in a strong competition enviornment for 7 years in Indian Skating Team as a palyer, coach and national selector. 

Key Skills and Knowledge -

Administration, Strong communicator, Business Development, Strategic Sales/ Account Planning & Management, High-end IT Sales, Marketing, Consultative Selling, Branding, Market Analysis & Segmentation, Partnership Building, Operational Management, Project Management, Budget Management, Business Negotiation, Team Building, Business Visioning & Strategy, Service/ App Dev. & Delivery, Business Acumen, Outsourcing/ Offshore, International Business & Culture Savvy.

Career Skills - 

International Trade, Marketing & Sales, Interactive and Design Development (I & D Development), Six Sigma.

Work History

Work History
Mar 2009 - Present

Analyst - Professional Services

Astadia IT Solutions Pvt. Ltd.

Essential Duties and Responsibilities -

  • Responsible to work with various internal teams (including management, sales, application development and consulting) to resolve the customer issues in a a timely manner.
  • Responsible to articulate to cusomter and ASATADIA management a problem definition and resolution plan.
  • Learn Salesforce and custom developed technologies to resolve the customer issues effectively.
  • Maintain high CSAT levels ensuring customer repeatability / retention.
  • Manage support functions to ensure customer service meets and exceeds company and client requirements. 
  • Perform quality management spot checks to ensure quality of Customer Support Organization.
  • Work with team to define and measure customer satisfaction goals and objectives.
  • Identify key issues and concerns and assist in the implementation of standard repeatable processes and procedures to correct outstanding issues.
  • Monitor overall status of all Customer Support issues through Salesforce.com
  • Being involved in the complete product development life cycle - From idea to launch.
  • Taking accountability of AppFactor Product Support including managing the LEVEL 2 Support of AppFactor Products and assisting Level 1 support.
  • Taking ownership of QA of all AppFactor products from a Usability testing / End User point of view.
  • Facilitate implementation of new AppFactor products through training sessions, demos, and the development of appropriate documentation and FAQ's.
  • Lead the Product Knowledge transfer sessions to Sales / CS Teams.
  • Perform research activities to obtain and manipulate data to help make Product related decisions.
  • Review and help coordinate the preparation of reports, papers, and presentations for clients / management.
  • Conduct Research, make recommendations, give appropriate advice, and / or facilitate Product related queries from clients.
  • Write, revise and customize user - friendly Help, Support, and Knowledge Base documents.
Mar 2008 - Nov 2008

Technical Support Associate

Dell International Services India Private Limited

Worked as a member of Technical Support / Customer Care Business unit of Dell International Services Private India Limited - Gurgaon from March, 2008 and have an active call taking role. Member of an inbound call process, know an Entitlement Specialist Queue. Joined the process as the pilot team member in the month of March, 2008. Essential Duties and Responsibilities -

  • Supporting Laptops, Desktops and Servers.
  • Configuring and installation of Windows Operating System.
  • Hardware troubleshooting, upgrades and repairs.
  • O/S installations.
  • Software support including Microsoft Office, Windows 2000 and XP.
  • Microsoft Exchange support and Administration.
  • General Networking support, TCP/IP issues, etc.
  • Phone support as needed.
  • Remote Desktop support for onsite clients.
  • User management on Windows 2003 Server using active directory.
  • Network infrastructure support.
  • Mapping drives, installing network and local printers.
  • Reconfiguring desktop or laptop to network, troubleshooting loss of connectivity.
  • Outlook 2003 configuration and troubleshooting issues.

Achievements:

  • Recognized as a best Agent for the month of April 2008 for handling maximum calls on the floor and giving the productivity of 135%.
  • Recognized as a best Agent for the month of July 2008 for handling maximum calls on the floor and giving the productivity of 154%.
  • Completed successfully the Business Process Improvement (BPI) Yellow Belt with LEAN Thinking Training. LEAN Training is designed to introduce individuals to core competencies of Business Process Improvement and introduce LEAN tools and concepts. Yellow Belt projects are selected to enhance the Customer Experience and drive key business metrics.
Apr 2001 - Dec 2007

Chieft Executive Officer

Speedo Corporation

  • Worked as a CEO of Speedo Corproation. Company started its operation in the year 2001 with just one person in employment with merger amount of Rs. 25000/- as a capital. Company expanded its domain in the trading of qualuity cycling & skating products in India, Sri Lanka, Nepal, Singpore, & Thailand.
  • In 5 yearsof span company worked with Cycling Federation of India, Indian Railways, Services Control Board of India, Indian Air Force, Punjabi University, etc.
  • Speedo Corporation signed the contract with Trek Bicycle Corporation, Wisconsin (USA) in the year Jan. 2002 and got the entire distribution rights in India.
  • In the same month Speedo Corporation got the distribution right of Nike Cycling - Finland, Hed Cycling Products - USA, Shimano Inc. - Japan, Vittoria and Michellin - Italy & France.
  • Recognized as a a Best Suppliers in Asia by Trek Bicycle Corporation as comany earned the revenue of US $ 1,00,000 in first year of collaboration.

Education

Education
2000 - 2003

Bachelor of Computer Application

Trident Institute of Information Technology, Meerut

Bachelor of Computer Application from Trident Institute of Information Technology (CCS University, Meerut). Session : 2000 - 2003

Project Undertaken -

Worked on the project report on Trident Institute of Information Technology, Meerut. Designed the website http://www.tiitmeerut.com as a Team Leader for the partial fulfilment of the Degree of Bachelor of Computer Application (Session 2000 – 2003). Industry Certifications -

  • Certificate of Achievement issued by Microsoft Certified Technical Education Center. The certificates accredits Microsoft Approved Courses - 
    • Installing, Configuring & Administering MS Windows 2000 Professional & Server.
    • Designing a MS Windows 2000 Directory Services Infrastructure. 
    • Designing & Security for a MS Windows 2000 Network.
    • Implementing & Administering MS Windows 2000, Directory Services Infrastructure. 
  • Advance Diploma in Multimedia from Arena Multimedia, Meerut.