Shannon Martin

Shannon Martin

Work History

Work History
Feb 2011 - Aug 2012

General Manager


- Opened and operated new local business.

- Managed all aspects of the business, payroll, accounting, trained new employees, stock, inventory, working with various vendors, cleanliness, portion control, competitive pricing.

- All administrative duties necessary to function properly.

- Built clientele with exceptional customer satisfaction.

- Worked and managed store independently.

- Implemented new procedures to ensure business success.

Jun 2010 - 2012


Native Styles

- Manage all administrative duties within the office. Filing, data entry, faxing, corresponds with vendors, ordering supplies, uploading/downloading info for website and sales.

- Banking, accounting, payroll, file organization, stock and inventory.

- Built customer base and maintaining customer satisfaction daily.

Mar 2006 - Nov 2010



- Managed all administrative duties, work with suppliers, bookkeeping, data entry, accounting, preparing reports, banking, and employee payroll.

- Wrote, designed, and produced all menus and advertising materials.

- Trained and managed 15-20 new employees and achieved significant

improvements in their productivity.

- Supervised, scheduling, resolve conflicts.

- Successfully built large customer service base and maintained

excellent relationships for many years.

- Researched new ideas for quality products.

- Very well organized, stocked and cleaned daily.

- Competitive pricing for customer satisfaction.

- Serve Safe certified until 2012.

Dec 2004 - Feb 2006

Office Manager

Avada Audiology

- Executed daily operations of all office duties, recording

patient’s medical history, vital statistics and information such as test results in medical records, set appointments, and complete insurance forms.

- Responsible for keeping office organized and well maintained.

- Cleaned and sterilized instruments and disposed of contaminated supplies.

- Greeted and checked in arriving patients.

- Kept financial records and performed other bookkeeping duties, such as handling credit/collections, monthly statements, accounting, banking and deposits.

Jan 2002 - Oct 2004

Personal Assistant

Donato Enterprises

- Managed all administrative duties daily for the top sales agent in the company.

- Reviewed and answered correspondence daily with the suppliers and

customers for new business.

- Coordinated the collection and preparation of operating reports and new quotes for new incoming business.

- Greet visitors and assist in meetings.

- Organized office and maintained finances for top sales agent.

- Managed all home and business administrative duties on a weekly basis.


Mar 2012 - Present


Sep 2004 - May 2007


University of Phoenix




Fast, efficient, works well under pressure. Professional, confident leader with management and sales experience. Well organized with exceptional customer satisfaction. Great organizational and communication skills. Computer skills - Word, Excel, Outlook, PowerPoint, POS systems, QuickBooks. Excellent relationships with my associates, suppliers and customers. Works well independently as well as with others.


I have worked for other businesses as well as owned my own, so I know the importance of giving excellent service. I have a professional and confident demeanor and know how to conduct business professionally. With excellent interpersonal skills, problem solving and critical thinking skills, I have no problem handling any task effectively. I am honest, dependable, energetic, self motivated, knows how to prioritize and manage my time efficiently. I am computer literate and have good telephone etiquette, knowing how to make the person on the other end feel that they are important and their needs have been met. 

I have always worked with the public throughout my years of employment. I pride myself in being personable and considerate to all people, giving the best service available in all situations. Good customer service is key to having a successful business and making the client/customer feel welcome, important and worth their time in considering the business or service they are using.