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Summary

Flexible, reliable, and energetic

Excellent communication and interpersonal skills

Well organized and self motivated

Proven sales experience

Investigates and takes action to meet customers needs

Efficiently handles multiple tasks

Understands how to get things done and achieve objectives working with others

Work History

Jun 2015Current

Customer Service Manager

Daya Restaurant

As the manager I was responsible for the restaurant to operate efficiently and profitably while maintaining it's reputation and ethos. I was responsible for the business performance, health and safety, and  quality standards of the restaurant and the employees. Combining strategic planning and day-to-day management activities, my role is  business-like and creative, particularly in terms of marketing, customer service and business development.

Jan 2014Jun 2015

Administrative Assistant

Fisher Eye Associates

In this support role my duties included patient customer service, insurance information, and assisting doctor records. I aided valuable impression through customer phone calls, insurance claims, HIPAA regulations, and handling referrals. It is also my responsibility to provide a comfortable and inviting experience for all patients that enter for appointments. I upheld knowledgeable experience with emails, fax’s, and charts for the practice.

Dec 2010Jan 2012

Front Desk Staff

Planet Fitness

Responsible for providing the first positive impression of the Planet Fitness facility by greeting each person who enters and leaves the club. Create rapport with customers by telephone or in person to provide information about Planet Fitness products or services. Keep records of customer interactions and transactions recording details of inquiries or comments, as well as actions taken. Resolve customers' service or billing concerns. Refer unresolved customer grievances to manager for further investigation; Determine charges for services requested, collect deposits or payments, or arrange for billing Maintaining a clean work environment 

Oct 2008Dec 2010

Certified Trainer Server

Olive Garden

Specific serving job duties include taking drink orders, informing customers on any specials, taking down proper food orders, serving food items, and properly handling payments at the end of each meal. During lunch and dinner rushes, servers may need to spend time seating customers and handing out wait times. An Olive Garden server must always try to keep the dining areas neat and tidy. In order to receive hiring consideration from Olive Garden, a potential server must possess the ability to stay calm and courteous to even the most disagreeable customer. A server must also realize when a fellow employee needs assistance of any kind.