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Accomplished Senior Operations Executive with expertise in customer service, process design and improvement, legal, finance and human resources in start-up, turn-around, and growth environments. Recognized for motivating and leading cross functional teams with a passion for delivering customer service and continuous improvement.Proven track record developing and delivering reorganizations and redesigned processes that result in improved customer experiences, increased productivity and reduced costs.


·        Implemented internal controls in finance, human resources and recruiting to provide consistency and reduce audit and litigation risks.  Negotiated $3MM credit facility and $50MM warehouse line to fund asset acquisition for lottery and structured settlement purchases.   ·        Managed all legal and regulatory matters, including corporate contracting requirements, acquisitions and dispositions, financing, litigation and state and federal licensing and investigative matters for telecommunications company.  Reduced outside legal expenses from $4MM to less than $1MM per year.  Negotiated and documented $20MM working capital line.   ·        Real estate transactional work, including acquisition, development, financing, leasing and corporate acquisitions and dispositions. Notable transactions include disposition of Georgetown Park Mall, Washington, DC, Towson Commons, Towson, MD and joint venture of Biltmore Square Mall, Asheville, NC and H Street, NE, acquisition.  
Restructuring/Process Improvement
·        Executive mentoring and analysis of supply chain and order processing methods and significant redesign to increase order accuracy, reduce backorders and improve the management and handling products throughout the supply chain for CPG company.   ·        Analyzing and documenting existing business processes and implementing process improvements and developing a new hire onboarding process and performance review process for rapid growth whole loan mortgage investor.   ·        Led re-engineering of back-office operations departments focused on customer service, including order entry, procurement, credit services, customer database management, contract renewal, service dispatch, and account receivable research.   ·        Reorganized $30MM kiosk printer manufacturing division.  Closed and relocated manufacturing facilities and restructured engineering, procurement, assembly, and distribution functions, resulting in EBIT increase of over 30% in 18 months.   ·        Led corporate reorganization and aggressive inventory management program that resulted in an EBIT increase from $50,000 per year to $12MM over a three year period.   ·        Developed and implemented standard operating and financial processes, including project tracking and reporting, monthly financial close processes, and financial and operational reporting package for commercial real estate developer.    ·        Implemented Sarbanes Oxley compliance program, obtained recertification of ISO 9001-2000 quality standard and instituted corporate wide quality initiatives and process improvements.  Developed best practices and benchmarking metrics for critical job functions and created supplier rating process. All with the achieved goal of increasing revenue by decreasing internal costs and rework errors.   ·        Implemented health and safety programs, and sourced and implemented new benefits programs, including medical and dental plans, 401K plans, PTO program and employee reward programs for 800 person nationwide company.  Reduced healthcare cost and administrative expense increases by 50%.  
·        Developed all financial and HR systems, developed business rules and processes; negotiated and closed acquisition of the AutoZone site in H Street NE; negotiated and closed a development partnership for the redevelopment of the Biltmore Square Mall, Asheville, NC; and obtained issuance of a Washington DC EB-5 Regional Center for INS immigrant investor program.   ·        Led execution of start up retail specialty finance company focused on the life premium finance industry from concept to the creation of a pipeline of transactions representing over $30MM in loans upon funding.  Built third party sales channel, insurance carrier approved program and investor approved underwriting criteria and loan documents.   ·        Led rapid year over year revenue and EBIT growth through enhanced sales activities and streamlined contract to funding processes for retail lottery and structured settlement receivables purchaser.  Delivered year over year revenue growth of over 60% and EBIT growth of over 50% in 2004 and 2005.   ·        Created and executed market entry strategy for retail structured settlements receivables purchaser.  Launched new business line in Q1 2006 and grew sales and operations staffing from start up to over 40 sales associates and processing personnel and deals funded to over 80 per month.   ·        Executed corporate change initiative to improve customer satisfaction; identified operational and cultural issues limiting software system integrator’s achievement of revenue and EBIT goals and developed action plans, metrics and teams responsible for driving continuous improvement and a passion for customer service throughout the organization.  

Work experience

Chapter President DC Tristate Region

Children’s Tumor Foundation

The Children's Tumor Foundation is a non-profit foundation, dedicated to improving the health and well being of individuals and families affected by the neurofibromatosis.I serve as the president of the local chapter of CTF and I am focused on building a local presence in the DC Metro area.

Mar 2011Present


Lawtex Consulting

Lawtex Consulting is dedicated to improving business operations by creating a culture of collaboration and continuous improvement.Representative clients include; WestMill Capital Partners, a start up real estate investment and development company;Babyganics, an early stage consumer products company specializing in all natural baby cleaning supplies, body washes and lotions, and MCM Capital Partners an early stage rapid growth whole loan mortgage investor and special servicer.

Feb 2009Mar 2011

Chief Operating Officer

Western Development Corporation and WestMill Capital Partners

Real estate investment and development company focused on innovative mixed use projects including Georgetown Park, and Gallery Place.

Feb 2008Dec 2008


Edge Financial, LLC

Start-up specialty finance company engaged in providing short term loans to high net worth senior citizens to finance life insurance premiums.


Executive Vice President - COO

Seneca One Finance, LLC

Specialty finance company engaged in factoring future payment streams, including structured settlement receivables and lottery payments.


Vice President, General Counsel

Oncor Communications, Inc.

International telecommunications company providing call processing, operator services, billing and collection services.



Juris Doctor

George Washington University


Northwestern University

American Institute of Industrial Engineers Scholarship Finalist.