Shelly Mudd

Work History

Work History
2005 - 2012



Oversee and verify work of staff technicians. Ensure technicians’ work is correct before it leaves pharmacy by checking data and by conducting concurrent drug utilization reviews on prescriptions being processed. Take lead in handling all phones calls from doctors and nurses as well as any other call that pertains to medical or

drug subject matter. Perform all flu and pneumonia vaccinations. Monitor stored vaccine and engage customers with vaccination questions. Counsel customers/patients on other subject matter, such as drug interactions and side effects. Train technicians on computer system use and on how to label medication.  

Selected Contributions

• Vaccinated more than 400 patients during one month in 2009 (working 10-hour shifts during flu season) after becoming one of the few Walgreens pharmacists to complete certification process in 2008 to administer immunizations.

• Elevated customer satisfaction through responsive and thorough interaction, both on the phone and in person at stores. Noted for perseverance in satisfying customer needs or questions and always pursue and get back to customer with alternative solutions if answer is not readily at hand.

• Improved patient compliance and quality of life after performing four MTM (Medication Therapy Management) interventions in Summer 2010. Interventions provided educational and economic solutions to medication therapy for patients and increased Walgreens business by boosting patient refill rate.

• In addition to compliance results, identified and resolved adverse drug events.

• Intervention examples: Offered economic solution to noncompliant blood-pressure-medication patient by educating on recently available and lower-cost generic form. Assessed patient concerns about drug interactions following his triple bypass surgery, encouraging him to maintain medication therapy to prolong his life.

• Demonstrated strong work ethic and history of low error rate as documented in tracking of Key Performance Indicators.

2004 - 2005


HyVee Pharmacy

Performed all pharmacists and technician tasks while oriented to high level of customer service availability, both behind the counter and out on the store floor. Held power of attorney and ordered all scheduled medications. Determined inventory for high-seasonal use drugs as well as stock medications.

Selected Contributions

•Trained and mentored technician who quickly became the pharmacy’s best technician.

•Closed pharmacy three times per week while working 12-hour shifts and every fourth weekend.

2002 - 2004


Eckerd Drug

Served six months as retail pharmacist in very busy pharmacy in Leavenworth — processed several hundred prescriptions daily. Conducted product verification. Transferred to new store in Kansas City and conducted DUR tasks on computer system and ordered medications needed for next day. 

Selected Contributions

•Engaged in responsive and extensive customer interaction at Kansas City store. Answered all questions and counseled patients on prescriptions as well as over-the-counter medications regarding interactions with other drugs and side effects.

2002 - 2002

Hospital Pharmacist

St. Mary's Hospital

Oversaw 140-bed suburban hospital during evening shift. Supervised pharmacy technicians (as many as five at a time during peak periods). Determined drug interactions and necessary adjustments in compounding and dispensing medications. Screened for drug allergies and dose levels. Reviewed physician medication orders and entered data in computer system. Served as informational resource to nurses and physicians.  

Selected Contributions

•Maintained highest levels of accuracy in verifying all medications to be delivered to patients and in checking nursing carts to ensure patients were receiving correct strengths.

•Met highest professional standards and all state and federal legal requirements while compounding and dispensing prescribed medications, drugs, and other pharmaceuticals. Maintained all established

procedures to sustain highest levels of quality assurance, security of controlled substances, and disposal of hazardous waste drugs.

2001 - 2002

Pediatric Pharmacist

Children's Mercy Hospital

Performed medication order entry. Ensured procedural compliance through continual and thorough protocol checking. Spent extensive time at satellite location on hematology/oncology floor as well as time in neonatal intensive care unit (NICU) and operating room satellite. Accurately compounded pharmaceuticals and prepared and dispensed medication orders that adhered to physician requests and to all established policies, procedures, and protocols. Provided clinical consultation and clarification to practitioners and professional staff.  

Selected Contributions

•Excelled in decentralized pharmacy environment. Demonstrated a mature competency for beginning pharmacist in the highly progressive, cutting-edge pediatric pharmacy operation — satellite unit locations throughout hospital — a setup that was regarded as more appropriate for experienced pharmacists.




11-year practicing Pharmacist seeking to transform career path through participation in a strong Pharmacy 



Quality Patient Care in a Fast Paced Setting

From the hospital setting to the retail setting I have worked in a fast paced environment while insuring quality is there for the patient.

Clinical Skills

  At my first position and as a pharmacy student, I excelled in the hospital setting.  While working at the hospital, I demonstrated a mature competency for a beginning pharmacist in a highly progressive, cutting-edge pharmacy operation.  My hospital experience has provided me with a strong clinical background.    

Medication Therapy Management

  Perform MTM interventions resulting in improved patient compliance and quality of life.  These interventions provided economic solutions to medication therapy for the patients and increased business by boosting patient refill rates.      


May 2001 - Present

Certified to Administer Vaccinations

University of Kansas
Jun 2001 - Oct 2012

Licensed Pharmacist

Kansas & Missouri