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Microsoft Office

Work experience

Feb 2012Present

EMEA Customer Service/Account Management/Inside Sales


A creative and analytical problem solver helping new European customers to register. Manage existing accounts for domestic, German and UK customers.  Do translations from legal documents to letters and emails.  Help with development of German Website in regards to correct format and question.  Recognize and pursue opportunities for improvements in process and efficiencies. Some sales calls to overseas. Handle calls from domestic and overseas customers and work with others in the organization to provide better customer service.

Jul 2010Feb 2012

Network Customer Service Help Desk

Boatracs LLC

Customer contact position, incoming calls and technical support at a satellite provider company working with Qualcomm equipment.  Monitor and maintain network systems. Ability to work alone as well as on a team and provide first class service to our customers in solving their equipment problems. Use of Microsoft Office Suite and updating of Intranet site, writing of documentation and training new employees.

Jul 2008Jul 2010

ECC Operations Analyst

Sempra Energy/San Diego Gas & Electric

Sempra Energy                                                                                                  August 2008 – July 2010

High customer service position dealing with IT problems and solutions.  Monitor and control jobs on an IBM z9 mainframe using ControlM Enterprise Scheduler.  Knowledge of JCL and MVS and extensive knowledge of job flow. Ability to quickly analyze the impact of production jobs and fixes. 

Jul 2006Jul 2008

Senior Computer Operator

Insurance Company of the West

Nightly production using an IBM z9/9672 with VM/VSE and Focus, FTP, backups, file encryption and proper usage of computer technology.  Monitored servers.  Resolved system and production problems.  Decreased production run time by 25%.  Ran queries using SQL Enterprise Manager and 2005 SQL Studio Manager.  Using Microsoft Visio I tracked the production flow and reduced once again the time required to run production giving our clients more online time.  Scheduling and training of new employees.

Oct 2006Oct 2004

NOC Computer Operator/Help Desk

Boatracs LLC

Company was sold to Canada.


Jan 2012Present


National University
Feb 2010Feb 2011


The George Washington University

I completed a year of study in the MA for Paralegal Studies then decided that was not what I wanted to do with my life. With almost two years of law studies under my belt though, I have learned how to do research and how to be very thorough when doing it.

Jan 2009Dec 2009

Paralegal Certificate

University of San Diego
Aug 2002Aug 2005


California State University, San Marcos


Jan 2009Dec 2009

Paralegal Certificate