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Work experience

Jan 2015Present

Support Engineer

Tek Experts

Providing technical support for one of the biggest HP Products/OMi/OMi 10  (  Communicating with customers from all around the world. Solving complicated problems by providing technical solutions and following various troubleshooting steps. Working side by side with the development team, when needed.

Sep 2008Jan 2015

Repair service man for mobile phones

“Nikmi 06 EOOD”

Providing customer service with up to date technological information on Mobile Phones. Reparing all kind of mobile phone hardware.


Jun 2015Aug 2015

Pragmatic academy

  • Graduated the foundation level course for Quality Assurance 
Oct 2008Sep 2014

 Sofia University “St. Kl. Ohridski”

  • Bachelor Degree in Social Science
Sep 2003May 2008

33th "Sveta Sofia" High school

  • High School Degree


Computer Skills
  • Good Knowledge of Testing Software applications and Software development life cycle:
    • Black-box Testing Techniques
    • Basic knowledge of white-box testing
    • Functional and non-functional tests
    • Basic knowledge of Selenium IDE and it’s locators
    • Scrum
    • OOP Concept
    • Mobile App Testing
  • Knowledge in working with Bug Tracking Systems: JIRA and BUGZILLA
  • Microsoft Office: Word, Excel, PowerPoint
  • Basic Knowledge of SQL
  • Basic knowledge of HTML
Social competencies
  • Team spirit
  • Good ability to adapt to a new environment
  • Good communication skills
  • Experience with all standard office equipment
  • Excellent organizational skills
  • Creative multi-tasking and problem solving abilities
  • Advanced English
  • Intermediate Russian


Jun 2015Aug 2015

Certified Junior Quality Assurance Engineer

Pragmatic academy (

The main goal of the course is to give practical and formal knowledge in testing software. Also to help the students to get the right mind set for starting as a junior test engineer. Throughout the course there are many practical exercises and many good practices sorted out from real projects.

Additional Information

 I am a young and open minded person. Highly motivated to grow in the IT industry under the profession of a QA Engineer.  Recently I have completed my first QA course, with the desire to build a strong foundation and keep growing and continue learning about the profession. My goal is to find a place where I can develop my skills even more and build a stable carrier. Currently I am working with customers from all around the world and I have sharpened my Soft skills and my English as well.  I have also attended a few soft skills trainings provided by the company that I am currently working in. 

In my position as a Support Engineer I have gathered knowledge about Windows Operating Systems and basic knowledge of Windows DB. Also I have learned a great deal about the troubleshooting process (looking at the problems from many different angles) and many specific procedures such as reading log files, checking “System txt” files, checking hardware statistics when a problem occurs. On a daily basis I perform remote sessions with our clients to inspect or tune their systems, so I am also familiar with some basic Internet and Networking Protocols. 

In the past I had a great experience with mobile devices both software and hardware, but mostly hardware.