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Business focussed, service oriented technology leader . Almost 15 years infrastructure, systems management, service delivery and applications support experience. Proven accomplishments in delivering solid contributions through productive leadership. Specialising in innovative use of technology resources to address business needs. Solid understanding of business processes and supporting systems and technologies.

Work experience

Dec 2001Present

Regional IT Director - ASPAC


Regional IT Director – ASPAC

Responsible for leadership and management of regional infrastructure and IT service delivery.


  • Transformed IT service delivery through consolidation and reorganisation resulting in 25% increase in end-user satisfaction.
  • Specified and managed regional IT budgets – delivering 10% year-on-year saving without decreasing service.
  • Lead and managed regional team, distributed over nine countries (maintained <10>
  • Contributed to global strategy and responsible for regional implementation.
  • Promoted and supported rollout of global, strategic information systems including CRM and BI.
  • Successfully project managed a number of acquisitions and divestment and green-field site establishments.

IT Manager – Australia & New Zealand

Responsible for delivery of IT Support services and maintenance and support of full ERP solution running on Unix platform.Responsible for report development for various business functions.


  • Implemented disaster recovery plan (with geographic redundancy) ensuring effective service level of >99.99% for mission critical business applications – exceeding personal performance plan goal.
  • Established and managed SLA’s.
  • Successfully executed IT Systems Security Policy to mitigate business risk – improving compliance from 45% to 80% in first year.
  • Launched initiative for creation of regional intranet to advance and improve information and knowledge sharing throughout the Asia Pacific (ASPAC) region.
  • Lead regional rollout of Active Directory across four countries (China, Malaysia, Australia & New Zealand). This project was successfully delivered ahead of time and 10% below budget.
  • Implemented new telephony systems in both Australia & New Zealand delivering $50k and $30k annual cost saving respectively and providing major functional improvements – increasing productivity.
Sep 1997Dec 2001

Systems Manager

Lion Nathan Australia

Artesian Innovation Pty Ltd

(Joint venture of Lion Nathan, Diageo & Solution 6)

Enablement Manager

  • Responsible for systems integration project management, involving business & process analysis, and preparation of functional specifications.
  • Developed and successfully implemented methodology to integrate ‘customer’ POS systems and ‘supplier’ ERP systems with Artesian portal to facilitate end-to-end business process automation.
  • Implemented & administered infrastructure including servers, desktops, LAN, WAN and telephony.
  • Developed and enforced SOE compliance policies.
  • Defined requirements and implementation plan for migration from MS Exchange 5.5 to Lotus Notes R5 Mail.
  • Trained support analyst to take over the technical (Server/Desktop/Network) support of both the internal and external customer base.

Artesian Innovation (project)

(Joint venture project between Lion Nathan/Diageo/Southcorp)

Systems Manager

  • Secondedto be technical lead for e-commerce start-up joint venture.
  • Responsible for initial set-up and operations of all IT infrastructure.
  • Negotiated and managed third-party web-hosting service.Oversaw setup and configuration of e-business infrastructure.
  • Successfully negotiated contracts with PC and ISP vendors for delivery of co-branded customer enablement infrastructure.
  • Established IT Helpdesk to provide IT service delivery to external customers.
Tooheys (Lion Nathan Australia) IT Team Leader
  • Transformed IT Support unit into a highly customer service orientated business function, significantly increasing end-user satisfaction.
  • Managed team of three support staff.
  • Implemented and administered multiple servers, including MS Exchange email system.
  • Serviced 350+ end-users, distributed throughout NSW.
  • Successfully implemented helpdesk system.Leading to national roll-out.
  • Supported national server and network infrastructure.
  • Successfully managed SOE rollout project to all NSW sites.

Developed SLA for delivery of IT services and support.

Feb 1993Aug 1997

Operations Manager

EMWT Distributor
Operations Manager
  • Responsible for all aspects of the day-to-day, distribution operations.
  • Responsible for all internal information systems including application support.
  • Successfully implemented LAN infrastructure ensuring sufficient expansion capacity for future business expansion.



Professional Development Sumamry

Educational and Management Development Summary

-2007/08 Company sponsored management development.Course conducted over 2 separate weeks in France and Denmark.

-2007 ITIL Foundations Certificate

-2006 1-on-1 management coaching programme for senior.

-2003 Graduate Diploma in Management at UTS (course discontinued by University before completion due to institute financial constraints).

-2000 Project management short course

-1999 MCSE (Microsoft NT)

-1999MCP - Implementing and Supporting 4.0 Workstation, Implementing and Supporting NT Server 4.0, Implementing and Supporting NT Server 4.0 in the Enterprise, Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0, Implementing and Supporting Microsoft Exchange Server 5.5, Networking Essentials.

-1988 – 1992 Macquarie University, Bachelor of Economics (inc.)



ITIL Foundations

ITIL Certification Board (Exin)