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Objective

Seeking for Front Office job in star hotel.

Self-Assessment

Character: Good appearance and image temperament. Confident and optimistic. Responsible and diligent. 

Feature: Equipped with clear logic and acute insight of different issues. Good at thinking independently and fast learning. Possessed positive team spirit and outstanding communication skills. Valued execution and trust.

Specialty: Internal Training for employers, Customer Relationship Management and Team Coordination Management.

Work experience

Apr 2015Present

Guest Service Manager

Orient-MGM Hotel in Beijing
Mar 2014Mar 2015

Agency Guest Service Manager

Wanda Hotel in Taiyuan

Served successively as Front Office Supervisor and Agency Guest Service Manager

Nov 2012Feb 2014

Agency Front Office Manager

Crowne Plaza in Shenyang

Served successively as Receptionist, Customer Relationship Director and Agency Front Office Manager  

Education

Sep 2009Jul 2013

Bachelor of Management

Shenyang University

Major Class: Hotel Management, Front Office Management, Reception Etiquette, Elementary Accounting

Skills

Opera Management System

Proficient in using Opera Management System handling with Front Office issues.

Internal Training

Served as Hotel Department Trainer and made daily training plan.

English

Certificated with CET-6, splendid in English communication.

Certifications

Jan 2015Present

TSA Key Driver

Wanda Hotel
Jan 2014Present

GTC Skills Certification

Crowne Hotel
Dec 2013Present

Excellent Department Trainer

Crowne Hotel

Job Description

Basic Service: Proficient in Front Office Services and promoting Front Desk Upselling.

Team Management: Managed and coordinated employers' work, took in charge of performance evaluation.

Employer Training: Took in charge of employers' training in skills, services, etiquette, selling and English knowledge, etc.

Selling Management: Organized groups for Front Desk Upselling.

Customer Relationship Management: Built and maintained good relationships with many customers.

Emergency Handling: Cooperated with other departments to deal with emergency issues.

Job Achivement

Led team processing upselling and got a first among all Wanda Hotels in 2014.

Led team with splendid service standard and got gift flags from customers.

Praised by many customers in Heart Beat.

Served as long-term HDT and granted as Good Department Trainer.