Seeking for Front Office job in star hotel.
Character: Good appearance and image temperament. Confident and optimistic. Responsible and diligent.
Feature: Equipped with clear logic and acute insight of different issues. Good at thinking independently and fast learning. Possessed positive team spirit and outstanding communication skills. Valued execution and trust.
Specialty: Internal Training for employers, Customer Relationship Management and Team Coordination Management.
Guest Service Manager
Apr 2015 - Present
Orient-MGM Hotel in Beijing
Agency Guest Service Manager
Mar 2014 - Mar 2015
Wanda Hotel in Taiyuan
Served successively as Front Office Supervisor and Agency Guest Service Manager
Agency Front Office Manager
Nov 2012 - Feb 2014
Crowne Plaza in Shenyang
Served successively as Receptionist, Customer Relationship Director and Agency Front Office Manager
Bachelor of Management
Sep 2009 - Jul 2013
Major Class: Hotel Management, Front Office Management, Reception Etiquette, Elementary Accounting
Opera Management System
Proficient in using Opera Management System handling with Front Office issues.
Served as Hotel Department Trainer and made daily training plan.
Certificated with CET-6, splendid in English communication.
TSA Key Driver
Jan 2015 - Present
GTC Skills Certification
Jan 2014 - Present
Excellent Department Trainer
Dec 2013 - Present
Basic Service: Proficient in Front Office Services and promoting Front Desk Upselling.
Team Management: Managed and coordinated employers' work, took in charge of performance evaluation.
Employer Training: Took in charge of employers' training in skills, services, etiquette, selling and English knowledge, etc.
Selling Management: Organized groups for Front Desk Upselling.
Customer Relationship Management: Built and maintained good relationships with many customers.
Emergency Handling: Cooperated with other departments to deal with emergency issues.
Led team processing upselling and got a first among all Wanda Hotels in 2014.
Led team with splendid service standard and got gift flags from customers.
Praised by many customers in Heart Beat.
Served as long-term HDT and granted as Good Department Trainer.