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Summary

With nine years of public relations and writing experience including almost two in an active warzone, works well under pressure is an understatement.  Demonstrated event planning prowess, copious experience managing volunteers and a passion for writing and editing.  

Writing Samples

Work History

Apr 2013Present

Manager of Volunteer Operations

United Service Organizations (USO), Washington, D.C.
  • Manage the recruiting, onboarding, training, communicating, handling conflict, and rewarding of more than 30,000 volunteers worldwide
  • Directly supervise one employee
  • Developed the USO Volunteer Community app for the App Store, Google Play and Amazon Appstore
  • Led the project management of a successful transition to a new volunteer database migrating more than 60,000 volunteer accounts and directly training more than 600 staff across 12 time zones
  • Write Volunteer of the Quarter profiles
  • Innovate procedures to improve efficiency
  • Collaborate with marketing and communications, development, Information technology, and other departments to proactively adapt to volunteer needs
  • Aggregate best practices and disseminate to the field
Nov 2012Jan 2013

On Patrol Magazine Writing and Editorial Intern and Donor Services Administrator

USO, Washington, D.C.
  • Researched, wrote, and edited articles for On Patrol magazine
  • Wrote blog posts for On Patrol's website
  • Facilitated donor activities from the initial interaction to fielding questions, completing donations, receipting, and thanking
  • Wrote fundraising call to action e-mails and corporate development newsletter pieces
  • Spoke to an audience of 200 employees of a corporate sponsor
Sep 2010Jun 2012

Duty Manager

USO, Kandahar, Afghanistan
  • Duties included a responsibility as Volunteer Coordinator and Events Coordinator
  • Managed troops’ interactions with national media such as Newsweek and CBS News
  • Orchestrated USO Kandahar’s social media presence by posting photos, writing notes, and publishing status updates to the center’s Facebook page
  • Wrote blog posts for the USO FYIBlog
  • Worked with military command to coordinate volunteers for base-wide events with audiences of up to 20,000
  • Collaborated with colleagues to create, plan, and execute 5 events a week for audiences of 15 to 230 service members
  • Utilized personal and professional connections to receive in-kind donations for events including more than $80,000 in care package supplies for Christmas 2011
  • Recruited, trained, and managed 347 troop and civilian volunteers
  • Maintained a budget spreadsheet and completed financial operations reports
  • Spoke at military meetings to inform them of the services USO Kandahar offers
  • Communicated with service members from the ranks of private to general to address how we can better serve our troops
Jul 2008Aug 2010

Senior Recruitment Coordinator

Marshall University, Huntington, W.Va.
  • Traveled 22 weeks a year recruiting students in WV, PA, OH, KY, TN, SC, and FL through high school visits, college fairs, campus visits, and programs
  • Fostered relationships with prospective students, their parents, and guidance counselors
  • Planned multiple open house events for audiences of 250-300 prospective students and their families
  • Responsible for media relations before, during, and after open house events
  • Wrote and designed marketing material including fact sheets, postcards, display boards, and training manuals
  • Chaired 5 search committees to interview and hire new recruiters
  • Mentored and trained entry-level recruiters
  • Managed 20 student ambassadors who led daily tours
Jan 2008Jul 2008

Program Coordinator

Ernst & Young, Pittsburgh, Pa.
  • Interviewed entrepreneurs and wrote feature story summaries for a judging panel and voice over narration scripts for their finalist videos
  • Wrote press releases
  • Communicated with a judging panel including CEOs and CFOs of national companies
  • Planned a black tie awards banquet for 500 guests at Carnegie Music Hall

Volunteer Activities

  • President, Marshall University DC Alumni Club, Mar 2016 - Present
  • Board Member, West Virginia State Society, Sep 2015 - Present
  • Adult Literacy Tutor, Literacy Volunteers and Advocates, Oct 2015 - Present

Awards

  • USO Kudos, Jun 2015, Jun 2014 and Jun 2013
  • USOvation, Jun 2014 and Mar 2011
  • Ernst & Young Here’s to You Award, May 2008
  • Marshall University Outstanding Public Relations Writer, 2007

References

Richard McCarty

Former USO Kandahar Center Manager

It would be cliché to say that she laughed in the face of danger out here in Afghanistan, but what she did do is successfully acclimatize herself to the challenges of living and working in the environment and then proceeded to develop into a top flight USO staffer.  She has handled programs, volunteers and handled all of our social and print media as well.  She’s very well known out here and has wonderful contacts, she is creative in finding very human stories and and brought what we do to clear and poignant words through articles and her blog as well.  The regional leadership as well as 3-4 center managers can attest to Sarah’s worth as a person and a USO asset. 

Beth Wolfe

Marshall University Director of Recruitment

Sarah's talents and skills far exceed anything I can fully describe in this forum. She is a superb writer and has the rare ability to write effectively for a wide variety of audiences in a number of formats. She is creative, highly organized, and energetic. She is always willing to go far beyond people's expectations, and never hesitates to contribute to the betterment of the team. She is never daunted by taking on a new challenge. She has my highest endorsement, and would be an asset to any organization.

Education

Aug 2003May 2007

Public Relations

Marshall University
  • 1 semester writing 2 articles a week for The Parthenon
  • Completed a 6 month internship with Marshall University Graduate College Recruitment
  • Studied abroad at Universite Catholique de Lyon in France
  • Cumulative GPA of 3.81

Skills

Editing
Human Interest and Promotional Writing
Creating and presenting training
Database Management
Articulate - elearning software 
Public Speaking
Prezi - presentation software
AP Style
French

Interests

Short story creation while people watching, completing races (not necessarily the running part), any outdoor activity in West Virginia (except for whitewater rafting), learning to swim, reading aloud in funny voices to my baby niece, discovering the best boxed red wine, reading memoirs, and devouring magazines: Outside, Runner's World, Wonderful West Virginia, Reader's Digest, On Patrol, and the occasional Real Simple, or HGTV  Magazine