Shanise Kemp

  • Gary US-IN
Shanise Kemp

Education

Education
Feb 2008 - May 2010

Associates

Indiana Wesleyan University

The Business Management Associate Degree has enable me to acquire a broad understanding of all functional areas of a typical business (accounting, finance, human resources, production, information systems, and marketing) operating in today's dynamic environment.

Accompanied with my 16 years of administration and social services experience this program has offered me the ability to further develop my management skills of leadership, motivation, communication, and team building.  Furthermore, I have also been taught techniques for effective decision-making and methods of setting strategic and tactical goals, planning and organizing activities, leading employees, and curriculum that has set me on the path to success in the business world.

Sep 1986 - Jun 1987

Certificate of Completion

Cleveland Job Corps Center

Training Details:

  • Compile data and operates typewriter or computer in performance of routine clerical duties.
  • Type reports, business correspondence, application forms, shipping tickets, and other material.
  • Files records and reports, posts information to records, sorts and distributes mail, answers telephone, and performs similar duties.
  • Maintain business records and reports.
Sep 1986 - Jun 1987

Certificate of Completion

Cleveland Job Cops Center

Training Details

  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
  • Resolve garbled or indecipherable messages, using cryptographic procedures and equipment.

Work History

Work History
Apr 2011 - Present

Property Deputy Clerk

Lake County Calumet Township Assessor

  • Prepareandmaintaincurrentdataoneachparcelassessed,includingmapsofboundaries,inventories oflandandstructures,propertycharacteristics,andanyapplicableexemptions.
  • Identifyownershipofeachpieceoftaxableproperty,assistwithtaxpayerinquiriesregardingtaxes, sales,andgeneralpropertyinformation.
  • Reviewinformationregardingtransfersofpropertytoensureitsaccuracy,checkingbasicinformation onbuyers,sellers,andsalespricesandmakingcorrectionsasnecessary.
Nov 2010 - Apr 2011

Office Manager

H&R Block
  • Recruited and interviewed Client Service Professionals.
  • Supervised tax professionals, customer service employees to ensure adherence to quality standards, deadlines, and procedures.
  • Increased growth and development of employees.
  • Reviewed records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
Oct 2009 - Oct 2010

Reemployment Coordinator

Department of Workforce Development
  • Coordinate with unemployment issuance staff, WAG program staff, Workforce Investment Act staff, and WorkOne partners to ensure emplyment, education and training services to unemployment claimants.
  • Arrange meetings, orientation and assessments with profiled unemployment claimants.
  • Coduct training sessions, assessments interviews, and orientations to inform unemployment claimants of reeployment reuirements, guidelines and job search techniques.
  • Develop Individualized Service Plans (ISP) with selected unemployment claimants.
  • Submit Exce spreadsheet report of reemployment services rendered.
Feb 2007 - Oct 2009

Tier 1 Coach

  • Supervised 24 call center representatives.
  • Assessed strengths and weaknesses, made recommendations for improvements.
  • Exceededrequired statistical requirements.
  • Provided functional guidance, training and assistance for more than 60 employees.
  • Assisted in planning and implementing department goals and maderecommendations to management to improve efficiency and effectiveness.
  • Informed and assisted hundreds of clients with Indiana Family & Social Services benefits on a weekly basis.
  • Excellent customer service skills.
  • Knowledgeable in social services applications and functions.
May 2007 - Mar 1993

Eligibility Prescreener

Lake County Division of Family & Children Resources
  • Compiled data related to social service programs.
  • Classified information according to content or purpose.
  • Reviewed over 100 applications weekly to determine expedite benefits.
  • Increased output for front line employees by 10 percent.
  • Maintained confidentiality guidelines.
  • Managed more than 50,000 case files.
  • Collaborated with office clerks to increase efficiency.
  • Supported Clerical staff. 

Interest

  • Community Development - Volunteering for non-profit organization that is dedicated to inspiring inner-city youths.
  • Entrepreneurship - Developing programs that address issues with families receiving social service benefits.
  • Empowering Enterprises - CEO of organization.

Affiliations

Urban Development Consultants, LLC

Member - 4/2009

219 201-4132P.O. Box 467Gary, Indiana  46402 

urbandc1@aol.com

Community Embrace, LLC

Member - 5/2009 

7863 Broadway, Suite 236

Merrillville, Indiana 46410- 5554

Tel.: 219.613.8055

Fax: 219.884.7571

Kenneth White:   Kenneth@communityembrace.com

Objective

My objective is to obtain full time employment that will offer me the opportunity to utilize my experience and education background in Management, Administration and Social Services.

Summary

Yearsofexperienceinmanagement,administrativesupport,socialservicesandemploymentservices. I am a dynamic, energetic,andresourcefulteamplayer,excellentcommunicator,highlymotivated,intuitive, and aresult-focusedindividualwithaccomplishmentsindiversifiedenvironments.Alsopossessthe ability tocommunicateinformationandideas;inadditiontodevelopingconstructiveandcooperative working relationshipswithorganizationswithinthecommunity.

Leadership Skills

  • Maintain positive customer relation contacts-both external and internal.
  • Effectively facilitate and train, as well as develop needed training programs.
  • Lead, inspire and develop team to achieve high performance results within an positive, motivated, proactive environment.
  • Flexible and adaptable to a changing environment.
  • Work in a team environment and maintain honest communication, a positive attitude, engagement, and personal accountability.

References

References

Jacquelyn Collins

Edith Garza

Laura Wynn