Skander Bouchalkia

  • Saar
Skander Bouchalkia

Retail Manager

Summary

A well-presented, articulate and focused individual who has a passion for delivering quality service and putting the customer at the heart of everything he does. Possessing a long track record of making sure his branch team are getting everything just right, he is used to playing an Integral part in the success of a branch. Skander recruits the right people with the right behaviors and ensures they are given access to the right training, from induction through to any specialist training required to do the job better. One of his key strength is the ability to only make effective decisions based on a thorough analysis of the data, and using this to drive business performance. Right now he is looking for a big stage for his talents with a reputable company that will allow him to grow his career and flourish within a stimulating environment.

Work History

Work History
2011 - 2015

Retail Manager

Gallery one/ Bahrain

RETAIL MANAGER Retail Shop manager-Gallery one Retail Personal Managing stock levels Rapport building Customer service skills Coaching skills Office administration Desire to win Product advertising Presentation skills Commercial awareness Self motivated Sales development Analytical mind Conflict resolution Competent Writing store plans Negotiating skills Competitor analysis Enthusiastic

• Setting individual team member targets which align to store targets.

• Continually seeking ways of increasing customer loyalty, retention, satisfaction & spend.

• Using information technology to record sales figures.

• Delivering daily team briefings.

• Monitoring competitor activity and local trading patterns.

• Delegating tasks effectively and appropriately to create self-managing teams.

• Conducting observations and performance reviews and providing developmental feedback. Implementing and maintaining controls to ensure effective cost management of the store.

• Managing the cooperate team department & contracts made with others companies.

2007 - 2011

Outlet Manager

Gallery one/ Bahrain

Outlet Manager Was responsible for constantly striving to improve the company's retail products through having an innovative and proactive approach to product development, retail delivery and the overall consumer experience. Overseeing all store operations. Generating and controlling the stores financial budgets. Informing staff of new updates and general developments in the company. Interviewing new candidates. Giving colleagues honest feedback to improve their performance and be at their best. Providing staff with clear direction about their responsibilities and objectives. Implementing company procedures and plans. Ensuring the back stock crew is doing their job properly. Monitoring product availability levels throughout the day & replenishing stocks accordingly. Disciplining junior staff when required to.

2005 - 2007

Supervisor

RETAILING

Key Competencies Ability to analyze and interpret trends to facilitate planning. Able to build a results-focused team of colleagues. Having a passionate, energetic and innovative approach to achieving results. Delivering results on time, cost & quality in a pressurized & trade unionized environment. Always seeking to exceed monthly targets. Delivering visual excellence. Can create a unique shopping experience for customers. MANAGERIAL Driving continual performance improvements. Making the most of every opportunity and challenge. Able to react quickly to changes. Having the ability to inspire trust and loyalty in a team. Happy to work in a target driven sales environments. Great organizational and prioritization skills. Always treating customers with respect and empathy. Curriculum vitae Achievements Award for the best seller and selling record which never been done by others until today. I was fully responsible of opening four new shops in Dubai and one in Saudi Arabia and all were a success in a record time

2001 - 2005

Shop Manager

Batam / Tunisia

Shop manager Completes store operational requirements by scheduling and assigning employees; following up on work results. Maintains store staff by recruiting, selecting, orienting, and training employees. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensures availability of merchandise and services by approving contracts; maintaining inventories. Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. Secures merchandise by implementing security systems and measures. Protects employees and customers by providing a safe and clean store environment. Maintains the stability and reputation of the store by complying with legal requirements. Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributes to team effort by accomplishing related results as needed.

Education

Education
1997 - 2001

Master Degree

IHEC University
1997 - 1997

Bachelor Degree in Mathematics

Lycee- 2 Mars 1934 Tunis

Bachelor degree in Math (Levels A)

Skills

Skills

Team managment

Responsible for ensuring that the Bahrain Branch is fully operational for the start of the business day, Responsible of all legal matters and logistics concerning the company branch in Bahrain, including mall shop rental and all kind of ministries paperwork that the company needs.

Brand and Retail Managment

• Setting individual team member targets which align to store targets.

• Continually seeking ways of increasing customer loyalty, retention, satisfaction & spend.

• Using information technology to record sales figures.

• Delivering daily team briefings.

• Monitoring competitor activity and local trading patterns.

• Delegating tasks effectively and appropriately to create self-managing teams.

• Conducting observations and performance reviews and providing developmental feedback. Implementing and maintaining controls to ensure effective cost management of the store.

• Managing the cooperate team department & contracts made with others companies.

Acheivments

 - Award for the best-selling branch record in three different GCC country which never been done by others until today.

 - I was fully responsible of opening four new Branches in Dubai / Kingdom of Bahrain and one in Saudi Arabia and all were a success in a record time.

 - Won Mall high standard award in Gallery One OTCI Branch Souq Al Bahr / Dubai (2007)

 - Won Mall high standard award in Gallery One BCC (2012)

Personnel  Information

Nationality : Tunisian

Date Of Birth : 13/12/1975

Marital Status : Married

Languages     : Arabic, English, French and Italian

Driving license : Valid Bahraini Driving license

Referances

Available upon request