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Work experience

May 2011Present

Education Producer

Resource Area for Teaching

Project managed the research, design, and development of educational products for preK-12 educational and community group programs, homeschool and afterschool educators. Redesigned and reverse engineered hands-on math, science, and art based Activity Kit products for purchase via RAFT’s inaugural online store. See . Conceptualized, re-engineered, commissioned, wrote, edited, and illustrated Kit materials and online Idea Sheets and Tip Sheets. Conceived new and revised text and graphics. Specified new materials. Enlisted, inspired, delegated and integrated team member contributions. Managed photo and video production and review processes. Validated product changes and upgrades by testing and evaluating with users prior to product introduction.RAFT is a non-profit organization that believes hands-on teaching is the best way for teachers to teach and students to learn. RAFT provides creative hands-on activities, educational resources, workshops and inexpensive materials, (many donated by local businesses), to enrich pre K-12 education. The goal is to assist by providing materials and ideas for day-to-day teaching and for supporting professional growth.

Sep 2010May 2011

Personal Academic Coach and Credentialed Teacher Mentor

TutorWorks, Inc.

As a credentialed teacher, I signed on with two different companies -- XCEL Educational Services, and TutorWorks -- to instruct on a very part time basis in after school tutoring programs providing No Child Left Behind Supplemental Educational Services in math and English language arts.These services are free to low-income students attending Title 1 schools.

May 2010Aug 2010


Lindamood-Bell Learning Processes

Returned for 10 weeks during the summer to teach / tutor children. Implemented clients' treatment plans. Worked one-on-one with children and adults to improve reading, spelling, math, visual-motor skills, language comprehension, writing, and critical thinking. Used a variety of methods, including symbol and concept imagery, number imagery and number sense, cognitive coaching, and Visualization and Verbalization. Taught individuals with learning difficulties ranging from mild to severe, including dyslexia, autism, and other spectrum disorders. In my instructional career, I have been motivated by first hand personal experience with urban, low-income California students; individuals with learning differences such as dyslexia, autism, and other spectrum and processing disorders; individuals with mental illness and traumatic brain injury; the LGBT community; and multicultural and multilingual populations.

Apr 2009Feb 2010

L-3 Communications

Defense Language Institute - Foreign Language Center; Technology Integration Division

Web Content Writer / Researcher / Editor / Course Writer SME

Member of the DLIFLC Field Support product team.

This team produces country and area studies, and cultural orientation and language familiarization materials for US service members and worldwide.

  • Created online modules and developed E-learning objectives for 5 online courses of 75+ pages in length covering regional studies and cultural orientation topics for global audience. Researched, cross-referenced, organized, and wrote content and data for chapters on Croatia, Malaysia, and other countries.
  • Identified, cataloged, and maintained detailed documentation of all sources, using proprietary style guide and adhering to quality and formatting standards. Functioned as subject matter expert on chapter contents.
  • Edited, updated, and rewrote others’ products cooperatively as part of a team of writers and editors.

Senior Instructional Designer

Member of the DLIFLC Headstart product team. When the instructional design work for the second version of Headstart was completed, I was transferred to a Field Support team to work as a Writer.

  • Creatively and systematically designed objectives, lessons, activities, and assessments for the next product version of Headstart: SCORM-compliant foreign language e-learning for beginners (level 0+). Linked objectives to soldiers’ learning needs.
  • Evaluated and improved existing outlines, documents, activities; leveraged knowledge assets.
  • Designed consistently detailed user interaction PowerPoint storyboard documentation for Flex-based lessons and activities. Functioning as team lead on this aspect of the project, managed the review and revision iterations of the storyboards and served as point of contact for software engineers, thereby getting this key product upgrade back on track in 40 days. Worked extensively with design team to ensure training curriculum would meet client needs.
  • Reverse engineered the instructional design of the original Headstart product. Designed and scripted new templates with end user in mind, based on sound methodology in foreign language teaching / language acquisition, cognitive learning, and cultural understanding theory and techniques. Designed and implemented updates according to E-learning theories such as Elaboration, ARC, and Merrill’s approach. Benchmarked against Rosetta Stone.
  • Revised and adapted the scope of training, delivering to specified customer stakeholder time-scales and requests. 
  • Captured and defined requirements in specifications documentation.
Jan 2008Mar 2009

Learning Consultant; Writer

Instructional Designer / Community Outreach Program Volunteer

  • Participated in ASTD – Golden Gate Community Outreach Program. Performed Needs Analysis for Instructional Design and Development of proposed training for adult learners for a nonprofit organization based in San Francisco with an office in Silicon Valley. Interviewed nonprofit organization representatives. Communicated analysis and summary of findings in written and oral formats. (March 2009)


Member, ASTD - Golden Gate ChapterParticipant in the following workshops:

  • 2009 Foundation Series, ASTD-Golden Gate, October 2009. Information about this series of workshops introducing the Workplace Learning and Performance profession is available at this link.
  • Adult Training Design and Development Workshop (Community Outreach Program), ASTD-Golden Gate, March 2009. Instructional Design and Development of training for adult learners. Also participated in the COP volunteer program.

I also participated in an online Ning event:


Education and Enablement Consultant | Training Document Writer

Oracle, Redwood Shores, CA.

Global Alliances and Channels, Oracle PartnerNetwork Competency Enablement Team.

Click herehere, and here for news stories about the Oracle PartnerNetwork Competency Center.

  • Researched, re-purposed, designed, wrote, and edited the first comprehensive Oracle Sales 101 for Partners online curriculum, comprising 15 chapters.  Created documentation plan, managed production editing and performed quality assurance testing of produced content; authored, and illustrated content using MS Office and eXe; all for the prototype version. Strategically linked business objectives to learning needs. Interviewed Director and Salesperson SMEs.
  • Scoped content for PreSales 101. 
  • Reviewed and evaluated LMS and live virtual classroom e-learning products for Business Requirements Document. 
  • Accelerated productivity of the Romanian team by expediting the project management of Guided Learning Paths for over 10 different software products. Wrote assessment questions for Adobe Presenter / PowerPoint e-learning training courses for technical and non-technical (sales, pre-sales, and implementation) roles. Coordinated with Romanian and Indian teams. 
  • Teamed with subject matter experts.
  • Identified and translated company policies, business strategies, and industry specifics into top quality deliverables for global audience. (Jan 2008 - Feb 2009, contract)
Feb 2006Jan 2008

Private Instructor

Charter School; Private Tutoring Companies

Geometry Instructor; Credentialed Mathematics Tutor; Clinician. Taught geometry at a charter high school to students from East Palo Alto; also tutored children and adults one-on-one to improve algebra, geometry, English literacy and comprehension, and critical thinking skills.

  • Credentialed Mathematics Tutor at KnowledgeQuest, Los Gatos, California. 
  • Clinician at Lindamood-Bell Learning Processes, Saratoga, California. Implemented clients' treatment plans. Worked one-on-one with children and adults to improve reading, spelling, math, visual-motor skills, language comprehension, writing, and critical thinking. Used a variety of methods, including symbol and concept imagery, number imagery and number sense, cognitive coaching, and Visualization and Verbalization. Taught individuals with learning difficulties ranging from mild to severe, including dyslexia, autism, and other spectrum disorders. Administered and scored client assessments.
Jan 2007Mar 2007

Writer / Usability Evaluator

Brandon Hall Research

Interviewed learning technology vendors, evaluating Learning Management System (LMS) products for usability.

  • Wrote three LMS reviews for publication: Gyrus Aim, Websoft KnowledgeBridge, and Meridian KSI 6.0. (contract)
Aug 2004Feb 2006

Public Instructor

Successfully taught pre-algebra, algebra, geometry, and science to urban, low-income middle and high school students, including English language learners and mainstreamed special needs students. 

Jun 2003Aug 2003


Preschool California
  • Researched, developed, wrote internal summary on brain development, early childhood education, preschool policy.
Feb 2000Aug 2001


Silk, Adler & Colvin
  • Coordinated the formation, tax exemption, and dissolution of California nonprofit corporations: charities and foundations under tax law.
  • Responsible for maintaining direct client contact and identifying issues for attorneys on a daily basis.
  • Discussed strategies and scenarios with attorneys and other paralegals.
  • Analyzed questionnaires, drafted corporate documents, tax exemption applications, narratives, and budgets.
  • Compared applications, narratives, budgets, and other documents to exemplars. Wrote and maintained correspondence and records.
Sep 1999Nov 1999


Coalition of Essential Schools
  • Liaised with individuals and groups, coordinating activities of 1999 Fall Forum conference in Atlanta.
Aug 1997Jun 1999

Committee Staffer

University of California at Berkeley, Academic Senate
  • Supported all activities of two faculty committees: Courses of Instruction (COCI) and University Extension.
  • Liaised between the COCI, academic departments, and relevant individuals.
  • Analyzed incoming requests for course approval for content and format and assigned requests to curricular subcommittees.Tracked course approvals through the committee.
  • Advised and counseled committee members on procedures and actions to be taken regarding courses.Provided one-on-one training to committee members. Developed and presented job aids and other instructional materials regarding COCI procedures to departments. Compiled COCI staff reference manual. Wrote job description; trained successor.
  • Scheduled meetings, prepared agendas, wrote minutes, drafted and distributed correspondence and reports. Managed action items. Responded to inquiries regarding COCI matters on a daily basis. Developed FAQ and answers.
  • Oversaw on-line COURSE database. Collaborated with database programmer on revisions to the database. Revised COURSE system users manual to correspond with both database and procedural revisions.



California Clear Single Subject Teaching Credential Foundational-Level Mathematics with CLAD

(Crosscultural, Language & Academic Development Emphasis)

Authorized to teach the content areas in general mathematics, algebra, geometry, probability and statistics, and consumer mathematics in grades twelve and below, including preschool, and in classes organized primarily for adults. Expiration date: 07/01/2015

~Mills College Teachers for Tomorrow's Schools Program.

~Completed first year of M.A. program, which included student teaching.

~Trained in Lesson Study collaborative lesson planning and evaluation process, which provides evidence-based and observational feedback to peers.

~Mid-Career Math and Science Scholarship, 2003-04.


MPA (Master of Public Policy and Administration)

Columbia University School of International and Public Affairs

Professional program combining training in policy analysis, management, and academics: economics, statistics, political science, evaluation, education.

Courses completed:

Microeconomics and Policy Analysis; Quantitative Methods for Policy Analysis (each was a year-long course)

Public Policy Practicum; Public Policy Clinic (each was a year-long course)

Public Management; Financial Management in Government

Federal Education Policy Institute (see description below)

Nonprofit Sector: Policy and Management (see description below)

History and Politics of the European Union; Social Science and Public Policy; Comparative Public Policy

Social Welfare Policy; Sociology of Urban Education; Evaluation in Education: Institutions, Programs, Curricula

Audited: Nonprofit Health Care Delivery; Conflict through a Cultural Lens

Public Policy Clinic.

Federal Education Policy Institute

Institute for Educational Leadership in cooperation with Teachers College, Columbia University.

Washington, DC, Winter 2003. Directed by Professor Sharon Lynn Kagan.

Interacted with policy leaders regarding topics such as standards and assessments, teacher quality, and the Presidential federal education policy initiative, No Child Left Behind. Examined current national educational reform issues and the federal government's role in education policy. One of a few masters' students in this doctoral-level seminar.

New York City Board of Education, Office of Community Partnerships, Brooklyn, NY

Internship: Summer 2002.Collaborated in and attended off-site outreach activities and division-wide team building and strategic planning retreat. Assisted with planning workshops for parents and the community.Researched and critiqued literature relevant to community- and faith-based school partnerships.

Nonprofit Management Student Consultant, Spring 2002.

Evaluated effectiveness of The Interchurch Center in serving tenant organizations' needs. Performed needs analysis, creating questionnaires surveying tenants and management regarding needs, mission, and vision. Provided direction to the tenants and management; analyzed results of questionnaires producing a report with recommendations regarding strengths and weaknesses, strategic planning and other management issues.

MPA Fellowship: Program Assistant

Columbia University Dept. of International and Public Affairs, 2002-2003. 

Awarded full-year work-study fellowship appointment but accepted only fall semester.


International House - New York

Resident Member, 2001-2003.

"International House - NYC is an exceptional residential community of 700 members selected from over 100 countries. More than housing for graduate students and trainees in New York City, it offers a unique experience in cross cultural exchange that transcends the classroom." 

International House: New York International Leaders Program, 2002-03.

Practices Inventory, Conflict Management, Communication Skills.


BA, Cum Laude

Major: Philosophy, with coursework in linguistics and other social sciences.

Studied at Lancaster University, Lancaster, England, 1993-1994.

National Merit Scholarship, 1991.

Social Policy Resume Supplement

Work Samples



Some Previous Affiliations

Recent Projects

Awards and Honors

On Sustainable Learning

~Some Principles of Sustainable Learning~

Treat learners honestly;

Engage with communities in a positive way;

Promote equity in the transfer of knowledge and skills;

Utilize appropriate technology that is ecologically fitting, socially just and humane,

and that enhances rather than displaces community knowledge and skills;

Generate social and economic returns;

Provide secure access to opportunity and meaningful activity.

In the long run, an effective learning enterprise is self-aware and on purpose with regard to its social and environmental impact, and creates value in diverse ways that builds support in turn for its core business.

(adapted from Making a Living While Making a Difference,

Personal Interests

Alaskan malamutes.



Designer and manager of visionary training products and strategies. Over five years of experience combined in instructional design, e-learning, course, and educational product design and development, writing, and needs assessment. In addition, five years of project management/coordination experience in a variety of business, education, multicultural, and international environments, collaborating with SMEs and managing knowledge management projects. Insightful customer service specialist.


SPECIALTIES:  Project/ Program Management and Leadership; Product Research and Development; Independent Planning and Analysis; Writing; Knowledge Management; Instructional Design; Education Design; Evaluation and Statistics; Education Research, Administration, Instruction. Program Development and Implementation. Design Thinking / User Centered Product Design. Impressive public speaking presence. Achiever of sustainable change in the context of real-world constraints at both individual, organizational levels.


I have two focal paths for my career: 








Key Career Accomplishments:

* Reverse engineered the instructional design of a foreign language training e-learning product. Designed and scripted new templates with end user in mind, based on sound methodology in foreign language teaching / language acquisition, cognitive learning, and cultural understanding theory and techniques. * Researched, re-purposed, designed, wrote, and edited the first comprehensive Oracle Sales 101 for Partners online curriculum, comprising 15 chapters. * Have explored from many angles the themes surrounding educational design and human learning, as a researcher, writer, and instructor. * Recently directed an all-volunteer community service project that built interest in and momentum around the vision of increasing economic development in the Monterey Peninsula region of California. * Attended Columbia University graduate program in Public Policy and Administration: comprised of a combination of policy, management, and academic training. * Organized a capstone workshop convening that explored community partnerships between universities and nonprofits in NYC, and co-wrote a report that was published by Columbia Center for Urban Research and Policy.

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This profile was last updated on

January 20, 2012.

Please also see my LinkedIn profile, which is usually more current than this CV.






Recent Projects

Project Manager and Team Leader, Monterey County Federal Business Opportunities Project

(Oct 2009 - June 2010)

The goal of the Leadership Monterey Peninsula (LMP) Monterey County Federal Business Opportunies (MCFBO) project was to create a coordinated, informative and supportive community resource to help businesses qualify, submit and win regional Federal business opportunities.

  • Key Accomplishments:- Planned, developed, marketed, and presented a successful April 2010 workshop on Federal government contracting for the Monterey Peninsula region business community, with over 50 attendees and 14 panelists/speakers. Organized team to complete assignments within specified timelines and goals. - Directed five-member all-volunteer community service project team. Influenced, mentored, and advised occupationally diverse team of peers / leaders to achieve goals: initiate deliverables, execute on delegated deliverables and come to consensus. - Managed project scope, including goals, objectives, dependencies, constraints, resources, and communications. Identified competitors and collaborators. Facilitated weekly meetings. -Secured all resources needed for the project via donations (website, print materials, food, venue with AV equipment.) - Reported on project status, challenges and impact to LMP classmates, the LMP Executive Director, and the community via initial, interim, and final presentations and reports.

We held a well-attended workshop on April 29, 2010 in Monterey for local businesses: there were speakers, resources on how to WIN Fed government contract opportunities. See this Monterey Herald story for newspaper coverage of the event. See the sidebar for photos of the workshop.

What: Government Selling Demystified: Getting Qualified For Federal Government Contracts, AFREE Community Workshop.Who: Federal Business contracting experts and local supporting business agencies will be presenting and sharing their knowledge and insight.


Member, Leadership Monterey Peninsula Class of 2010

(Sept 2009 - June 2010)

10-Month Core Program

  • The program meets one full day each month for approximately 8 hours. Sessions include field trips, site visits, experiential leadership activities, and expert speakers on topics relevant to the day’s theme. Each day focuses on a different and vital aspect of the community (agriculture, environment, government, history, arts, education, health care, public safety, business and economic development, communications, and nonprofits).

Early Volunteer Teaching Experience

Americorps Volunteer, Notre Dame Americorps, San Francisco, CA, 1996-1997.

English Conversation Teacher, Teach Hungary, 1995-1996.

  • Created and taught English lessons (7th-12th grade) in preparation for state oral English language exams.

Other Certifications

About the Work Samples

The attachments within this CV are confidential and proprietary, unless otherwise noted, and are the property of Susan Neva and the noted organization(s). Duplication and/or disclosure is prohibited.