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Summary

Can work hard to offer service with good condition , understand what's Clint need with knowledge what we have,passion , work with team and hard worker.. progressive background in effective communication, accounting,  and computer troubleshooting.  professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. Employs cross cultural sensitivity and awareness to liaise with clients and develop positive, lasting relationships with key stakeholders. Knowledgeable in corporate finance and accounting concepts as well as organizational communication and general administration. Fluent in9( English,Arabic,Russian and Italian.)


AREAS OF EXPERTISE

Communication   . Critical Thinking       . Problem Solving     . Customer Service        . Accounting  

Conflict Resolution     .  Client Relation

Work experience

Jan 2014Jan 2015

Costumer service

Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

zen zone spa center & spa Hilton waterfalls sharm el shekh

Oct 2010Dec 2014

Receptionist in spa

Assumes the responsibilities of the Spa Manager in his absence.Handles guest problems and complaints.Observes service behaviors of employees and providing feedback to individuals

Education

Menofia university

19962000

Athletic education

Academic study for many sports how to prepare to catch the sport  with professional way 

Skills

computer skills

very good

Russsian

good

English

very good

italian

very good