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Work experience

Dec 2013Present

Infrastructure Management Analyst

Xerox Business Services India Private Limited
Infrastructure Management Analyst Organization: Duration: From Project Name: IGNITE Description: One point contact to the Business team for IT related issues and suggesting & Planning for VM requirements for different environments. Note: Awarded for the Excellent Team Spirit for the contribution towards the Business and the Organization.
May 2012Dec 2013

Windows Server Administrator

Altisource Business Solutions Pvt
Windows Server Administrator Organization:. Ltd Client: Ocwen financial solutions Duration: From Description: Managing Windows Server 2008, Active Directory Services, Exchange 2010, Citrix Applications Servers Services like DNS, DHCP, and File Server. Installing, configuring and administering all the Windows Infrastructure(200+ servers) Creating and Managing Domain User accounts and Groups in Active Directory and taking AD Back up. Creating and managing mailbox & mail-enabled recipients and contacts in Exchange 2010. Managing Public folder & Mailbox Creation, Access and deletion in different domains. Moving mailbox from one server to another server, Forwarding mails, Tracking mails sending reports if user complaint Working with Third Party vendor For Server Hardware Issues. Managing mailbox size limitation for the users. Working on User requests through Mails and Tickets(CA Tool) Troubleshooting issues with exchange Mailbox Issues & Windows Update patches through WSUS. Monitor, optimize and troubleshoot User Logon issues in Citrix Application Servers Implementing restrictions using group policies as needed. Ensure periodical cleanup of all shared drives. Responsible for application installations, operating system updates and security patches using WSUS. Providing Access & Troubleshooting SharePoint Access to Users.
Dec 2011May 2012

Windows System Administrator

Artech Info systems Pvt Ltd
Windows System Administrator Organization: Client: IBM India Private Ltd Duration: from Description: Commissioning & Decommissioning of the new server Daily responsibility is to resolve OS issues, problem tickets, plan change tickets &implementation of a change during change schedule using Service Centre ticketing tool. Responsible for Creation, Disabling, Monitoring Server, and patches updating in servers. User account Management in various AS400 Servers, Applications Creating and managing mailbox & mail-enabled recipients and contacts on Exchange 2007. Movement of disabled/revoked Users to a different OU Quality control of ID creation and revocation Group/SMTP ID modification Creation/Disabling/Modification user account and user profile in client applications. Responsible for providing/removing access to shared folders Working knowledge in BMC Remedy. Working knowledge in Lotus Note/Outlook. Windows Server Administration


Xerox Business Services India Private Limited Artech Info systems Pvt Ltd
Managing and monitoring Windows Servers and Active Directory 2008 & Managing Active Directory 2008 & and taking AD Back up Design the DB Server, WEB Server, Application Server, and Caching Server as per the requirement of the Business team for various Environment. Troubleshooting Active Directory related Issues and Active Migration Installation and configuration of Hyper-V and managing around 2000 servers Installing IIS 7.5 & IIS 8 Implementation and Third party Certificate Installation for Application Website. Patch Installation using Group policy management. Troubleshooting server related issues and Critical Application Issues. Installation & configuration of Certificate Authority and ability to create and renew third party certificates for IIS servers Planning Windows patch installation all environments and making weekly check up on the server status. Automating build process using Team City. Planning for DR back up plan for the Production environment. Resolving Tickets on the TFS and Documentation daily related issues and Providing RCA. Created and shared the documentation on Deployment and DR back up and other installing process on the SharePoint site.
Apr 2010Oct 2011


Active Directory
Duration: from Environment: Administration of Windows 2000/2003 server, involved in maintenance Servers in 70 locations. Awarded for creating huge number of id creations in short time without any error. Within short period posted as Team leader for a 5 member team. Description: Managing technical support team named as Access Request Team which is responsible for IT infrastructure services with following responsibilities Assisted in designing, implementing and evaluating applications, systems and utilities relevant to Active Directory services. Managing Active Directory & Exchange User accounts, Creation of Domain login ID's, generic ID's, Privilege ID's, Email address, Mailbox permissions, Group Mailbox Access, Send permissions to Group IDs, Generic ID Creations in the Directory Server, Folder permissions, Drive access and Rules with the define Industry standards. Taking Active Directory Back up using the tool Networker, Server Antivirus/Patch management Worked on Datacenter Related Activities Managing & providing nearly 110 Workflow access depending upon user requirements. Providing Citrix Applications ID Creation and issues in M-Fund Providing Internet Access based upon on User id with the approvals of Industry standard. Management of Distribution Group and Security Groups for various purpose and application access. Remote administration of servers for any problem across ING offices related to Microsoft Widow's operating system. Resolving minor calls, like unlocking accounts, password reset, mail issues, account issues and application issues using third party tool CO DESK and Dame Ware tools. RSA VPN token ID enabling and resolving the related issues form the entire branches of different location and senior Management officials. Processing and providing the different types of access to the applications used by the client and the users of client worked with, where in more than 62 different types of applications and resolving the issues for the same. Actively involved with the IRM[Information Risk Management] and ORM[Operational Risk Management] Teams for monthly Access review with all the departments and entire location branches in order to retain the Industry standards and risk factors. Managing UAT[user application Testing] and DT[Development and Testing] servers. Preparing monthly work status report and updating technology specific
Jan 2008Mar 2010

Customer Support Engineer

Customer Support Engineer(Desktop) Organization: Duration: Description: Installation, configuration and Troubleshooting of OS like Win 2000/Win 2003 Installation, Configuration and troubleshooting of mail clients like MICROSOFT OUTLOOK Installation & troubleshooting of Workstations Network Printers and NIC Cards, other hardware products Providing Technical Support to users for their day-to-day problems Antivirus updates using Symantec Antivirus Installation of Desktop, Workstation, Switches, Printer etc Assembling of computers, operating system installation and system audit Installation of additional disks and creation of partitions Networking in both domain and workgroup Installing & troubleshooting all kinds of software & drivers



Institute of Road Transport Polytechnic


College of Engineering Anna University