Sivaganesh Vr

Work History

Work History
Mar 2010 - Dec 2013


CSC since Feb' 2008 to, India as Infrastructure Manager. Client: (From dec 2013 to till date,) (From,)
Mar 2009 - Feb 2010


Feb 2008 - Mar 2009


Dupont NA
From) Current Role & Responsibilities Managing and significantly contributed to various initiatives as a Lead & delivery manager in Midrange Unix responsible for the end to end deliveries of Unix Operations for NA client and around 6500 AIX, HP, Linux & Sun servers of 30 resources. Delivering 24x7 executions with disciplined approach, strong team structure and intense rigor to achieve highest level of execution efficiency at optimal cost. Ensuring that specific and measurable targets are developed for all IT services Ensuring that IT and the customers have a clear and unambiguous expectation of the Service Level Performance to be delivered Designing SLA frameworks, Determining, documenting, negotiating, agreeing the SLA's for operational services Monitoring and reporting of service performance Conducting service reviews and instigating service improvements Collecting, measuring and improving Customer satisfaction Ensuring that Service Level Management policy, process and procedures are strictly followed Understanding the Service Level Agreements made with the customer Ensuring that daily, weekly and monthly SLA Reports are created and delivered on schedule and with expected quality Ensuring that DSR service reviews are conducted on a daily basis Managing the customer relationship regarding all aspects of the technical and operational services provided as well as technology initiatives and changing priorities Improving the relationship and communication with the business and customers in conjunction with relationship management Managing the delivery of services from design inception, through delivery operations as well as being the customer's point of contact for solutions, requirements, delivery and operational matters to client accounts. Providing direction and constant improvement to quality while contributing to the continual improvement of Service Delivery standards and practices for the customer contract Actively owned service risks, control service costs and improved productivity of high complexity contracts for customers in order to increase profitability and continually improve cost effectiveness Ensuring that Underpinning Contract with vendor is followed properly Achievement & Significant Contributions Received Spot Award & appreciated from Client(Motorola, US) for extraordinary performance of Data Center Migration within short span of time. Received“ Team Excellence” & Outstanding Performer from CSC Key instrumental for planning, scheduling and supervising
Aug 2006 - Feb 2008

Infrastructure Analyst

from, Chennai-as an Infrastructure Analyst.
Jan 2004 - Aug 2006


Citi bank. ltd
as an Operation lead & Site Incharge. Client: Significant Contributions Responsible for Chennai i-Flex site for 1500 desktops, 150 Windows servers, 100 Unix servers, Networks, etc. Managing 150 resources like Windows, Unix, IBM mainframes, Networks & desktops Successfully conducted periodic service reviews with the support team leads to ensure SLA adherence and drove service improvement plans. Participated on daily scrum meeting and DSR, conducted Quarterly Business Reviews for Top Management & client and gathered data for monthly Project management reviews for higher management Primary SPOC for Internal SQA Audit, SAS Audit and Analysis Technical Operations team size has been scaled up by providing add-on services and identified opportunities within the environment which increased the service revenue of US $5 Million on other IT Infrastructure areas Single point of contact for Incident, Change, Problem and Engineering Management Implemented and supported corporate Information Security projects & activities Weekly meeting with team members Monthly review meeting with Client Monthly review meeting with project heads Conducting Technical session on weekly basis Ensured that the problems are resolved within the SLAs stipulated Shift timings planned for the engineers every month Handling Documentary management Reviewing MIS report with client Involved SAS Audit and SQA Audit Conducted CSAT survey every quarter with all CSC employees Provided technical training to all the engineers
Feb 2001 - Jan 2004

Datacenter Engineer-Networking

HP India P. Ltd
with Chennai as Datacenter Engineer-Networking Client: Reuters News Significant Contributions Provided consultancy to customers(onsite & offsite) for IT security, network design, setting up implementation of security and LAN /WAN solutions Maintained network consisting of Cisco 1750, 2610, pix firewall and catalyst 3500 series(5 nos.) switches Handled the configuration & troubleshooting of routers and LAN switches Performed internal security reviews of new/existing IT infrastructure like auditing routers, switches, servers, desktops of various NOS and hardening. Developed baseline/standard security configurations for network and systems technology Handled Line issues with BSNL vendor Professional Certifications PRINCE2 Information technology Infrastructure Library V. 3 Cisco Certified Networking Associate & Professional CCNA) Sun Certified System & Network Administrator for Solaris 8(SCSA I & II) AIX 7.0 Global Ethics Certification


Jun 2000 - Apr 2003

Bachelor of Computer Application

St.Thomas matriculation school