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Work History

Jan 2013Present

CUSTOMER SERVICE SUPPORT

LUFTHANSA TECHNIK COMPONENT SERVICES

- To ensure quality customer service to customer and shop as we aim for our 2018 revenue goal of 2 Billion Dollar.

- Handle all process related customer inquiries, internal and external.

- Create cost estimates for non-contracted and contract repairs, process customer‘s approval

Work independently on loans, sales and 1:1 exchanges

Proactively work to resolve claims and discrepancies as they occur

Responsible for TAT fulfillment, coordinate business units within Lufthansa to meet customers’
 requirements

Mar 2010Aug 2011

Customer Service Representative

SuddenLink Communication

- Provide exceptional customer service to existing and potential customers

- Receive incoming calls from potential new customers Recommend & sale cable, phone, internet, and home security packages

- Meet monthly sales, quality, and efficiency goals; **Averaged 25 units per day; 50k per month**

Nov 2007Dec 2009

Assistant Membership Manager

24 Hour Fitness

- Established health and fitness agreements with customers 

- Exceeded $24,000 monthly sales goals; highest requirement in the nation.

- Trained and Lead new Sales Associates 

- Identified potential clients through cold calls and through active member base

- Representative of company during outreach events 

Sep 2002Dec 2006

Program Coordinator

The FORGE for Families, Inc

- Organized Athletic programs for hundreds families

- Created Expense Reports for all cost related and successfully procured 100% funding

- Recruited and guided hundreds of donors and volunteers  

- Provided structure and stability to several at risk youth. 

Education

20132014

B.A. - ADMINISTRATIVE LEADERSHIP

Oklahoma University

This degree combines specific work-related principles with the foundation of a liberal education to help students develop the communication, strategic planning, analytical, project, and team management skills essential for professionals seeking a competitive advantage in the workplace.