CUSTOMER SERVICE SUPPORT
LUFTHANSA TECHNIK COMPONENT SERVICES
- To ensure quality customer service to customer and shop as we aim for our 2018 revenue goal of 2 Billion Dollar.
- Handle all process related customer inquiries, internal and external.
- Create cost estimates for non-contracted and contract repairs, process customer‘s approval
- Work independently on loans, sales and 1:1 exchanges
- Proactively work to resolve claims and discrepancies as they occur
- Responsible for TAT fulfillment, coordinate business units within Lufthansa to meet customers’