REGINALD LOCKETT

  • Pembroke Pines Florida
  • 281-900-9047
  • reginald.lockett@gmail.com
REGINALD LOCKETT

LEADER BY DESIGN

Work History

Work History
Jan 2013 - Present

CUSTOMER SERVICE SUPPORT

LUFTHANSA TECHNIK COMPONENT SERVICES

- To ensure quality customer service to customer and shop as we aim for our 2018 revenue goal of 2 Billion Dollar.

- Handle all process related customer inquiries, internal and external.

- Create cost estimates for non-contracted and contract repairs, process customer‘s approval

Work independently on loans, sales and 1:1 exchanges

Proactively work to resolve claims and discrepancies as they occur

Responsible for TAT fulfillment, coordinate business units within Lufthansa to meet customers’
 requirements

Mar 2010 - Aug 2011

Customer Service Representative

SuddenLink Communication

- Provide exceptional customer service to existing and potential customers

- Receive incoming calls from potential new customers Recommend & sale cable, phone, internet, and home security packages

- Meet monthly sales, quality, and efficiency goals; **Averaged 25 units per day; 50k per month**

Nov 2007 - Dec 2009

Assistant Membership Manager

24 Hour Fitness

- Established health and fitness agreements with customers 

- Exceeded $24,000 monthly sales goals; highest requirement in the nation.

- Trained and Lead new Sales Associates 

- Identified potential clients through cold calls and through active member base

- Representative of company during outreach events 

Sep 2002 - Dec 2006

Program Coordinator

The FORGE for Families, Inc

- Organized Athletic programs for hundreds families

- Created Expense Reports for all cost related and successfully procured 100% funding

- Recruited and guided hundreds of donors and volunteers  

- Provided structure and stability to several at risk youth. 

Education

Education
2013 - 2014

B.A. - ADMINISTRATIVE LEADERSHIP

Oklahoma University

This degree combines specific work-related principles with the foundation of a liberal education to help students develop the communication, strategic planning, analytical, project, and team management skills essential for professionals seeking a competitive advantage in the workplace.