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Work experience

Jul 2006Present

Quality Assuarnce Analyst

Russell Investments

Providing key role evaluating and validating COTS as well as internally developed systems acrossmultiple IT infrastructure and business efforts. Expanded use of Serena Business Mashup Suite with new workflow processes in orchestration with project issue and defect workflows. Created SBMS workflows to meet specific business needs resulting in significant cost saving compared to COTS alternatives. Lead vendor evaluation and liaised with third parties for ensuring business validation needs are met. Increased capability maturity levels during adoption of ITIL methodologies, especially those supporting EMEA regional offices. Significantly reduced failure incidents for FundSite whilst improving business confidence by demonstrated results for stability and process adoption. Advised on strategies for validation efforts within agile, hybrid and waterfall SDLC efforts. Created QA document templates as well as creating test plans and cases for individual projects. Provided mentoring and guidance for team members, and promoting understanding of QA and TQM concepts throughout organization.

Oct 2004Jul 2006

Senior Test Coordinator

Volt Computer Services

Contracted to Russell Investments. Provided scheduling and communication of all validation and business acceptance (UAT) activities for RADAR system. Built strong customer relationship between business and IT by consistently meeting customer expectations. Took ownership for validation effort during Russell Indexes Online system after evaluating and demonstrating vendor CMMI shortfall, and consequentlyreduced projected validation risk and costs to within a sustainable budget. Liaised between business unit user acceptance team and project team for multiple projects. Assisted in development of Application Infrastructure Tracking database and Serena TeamTrack system. Provided QA planning, test coordination in SIT and UAT for key Russell Investment business and infrastructure projects. Contract renewed for continuing QA and testing activities for multiple projects. Provided guidance and definition of QA practices for adoption within IT QA group.

Nov 2002Oct 2004

DBA / Systems Analyst / Manager

Clover Park School District

Managed improvements in overall productivity of Application Support Managers. Provided analysis on customized HR and Finance report database applications and lead initiative for redesigning report databases. Supported and maintained AS/400 mainframe performance and processes. Lead effort on installation, configuration and data migration of AS/400 CIMS student system to Oracle9i based eSIS student system on HP-UX platform. Fulfilled supporting roles as DBA and Systems Administrator for eSIS system post-implementation.

Apr 2002Nov 2002

Test Coordinator

Alternative Resources Corporation

Contracted to Russell Investments. Initially conducted XP application compatibility validation and then coordinated UAT for the entire company during application packaging and implementation of Citrix system. Introduced comprehensive reporting and data gathering processes to ensure projectCleanSlate testing goals and issues are being tracked. Worked with multiple business units, end users, outsourced technical leads and CleanSlate management team by establishing high levels of communication and coordination. Provided detailed defect reporting to manage applications packaging issues into Citrix server farm.

Oct 1996Nov 2001

Test Manager

Managed test team resources across multiple concurrent projects without compromising consistent levels of effort and results. Developed intranet web interface to SQL bug reporting database. Reduced risk and ensured success by leading testing efforts for Microsoft Press on all business critical database conversions and migrations. Mentored testers in data warehouse and database migration validation techniques. Reviewed and improved requirements, functional specifications, physical design, database schema and project schedules. Improved consistency of quality by providing development teams with guidelines on database design, web design and implementation processes. Created test plans, test case suites and test schedules. Provided mentoring and training for test team, especially on understanding and testing SQL databases, effective web testing, understanding business logic rules and data stream validation. Built stronger and more effective test team during time of substantial reorganization with fewer available test resources. Identified and applied data analysis on metrics for Test, Development and BUIT Operations activities. Promoted stronger communication between development and testing roles throughout business.

May 1995Oct 1996

Senior Test Lead

Volt Computer Services

Contracted to Microsoft Corporation. Supervised contract test teams and reported to project and senior test management for Microsoft ITG and Microsoft Press. Developed specialized test harnesses using SQL, VB and NT-Batch. Introduced standardized test methodologies and enforced best practices in my own group and other peer groups throughout ITG. Created automated test scripts for RDBMS validation. Specialized in database migration efforts. Published test strategies and QA best practices for Microsoft Press projects. Conducted CMMI assessments on outsourced third-party development and reported findings to senior management. Assessed, reported and improved upon overall quality standards of IT processes.


Sep 1992

BSc. Gen.

University of Stirling

National Diploma in Physical Sciences

Sheffield College of Further Edutation


An accomplished QA Analyst with 20+ years experience in various aspects of the SDLC and IT methodologies. Proven successes encompassing systems and application validation, data analysis, process improvement, establishing standards and methodologies, and leading SQA efforts.


Looking to elevate QA role towards driving quality into requirements whilst continuing to exceed customer expectations and satisfaction.


Microsoft SQL Server
Serena Business Mashup Suite
Workflow development, solutions design and scripting. Also referred to as 'TeamTrack'.



Oracle 9i DBA/Systems Administration

Oracle Training Centre

HP-UX Systems Administration I

HP Training Centre

HP-UX Systems Administration II

HP Training Centre

Certified Software Quality Analyst

Quality Assurance Institute

Certified Scrum Master

Scrum Alliance