Quality Assuarnce Analyst
Providing key role evaluating and validating COTS as well as internally developed systems acrossmultiple IT infrastructure and business efforts. Expanded use of Serena Business Mashup Suite with new workflow processes in orchestration with project issue and defect workflows. Created SBMS workflows to meet specific business needs resulting in significant cost saving compared to COTS alternatives. Lead vendor evaluation and liaised with third parties for ensuring business validation needs are met. Increased capability maturity levels during adoption of ITIL methodologies, especially those supporting EMEA regional offices. Significantly reduced failure incidents for FundSite whilst improving business confidence by demonstrated results for stability and process adoption. Advised on strategies for validation efforts within agile, hybrid and waterfall SDLC efforts. Created QA document templates as well as creating test plans and cases for individual projects. Provided mentoring and guidance for team members, and promoting understanding of QA and TQM concepts throughout organization.