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Sion Paulus

Customer Service Engineer at Business Connexion

Work experience

Help Desk Technician

Pupkewitz Megabuild
Internship) IT Help Desk Technician-Responsible for: (Spiceworks Helpdesk Systems) Monitor and support the ticket queue. Second level tier to the helpdesk, to address escalated support issues as well as assist the front line Help Desk. Installation, updates and troubleshooting a variety of software Resolving hardware, software and networking issues for computers and peripherals. Reimaging and deployment of computers Logging and keeping good records of Inventory and computer supplies Support remote and traveling users via remote login and phone Answer calls placed to the Service Desk, gather information and make tickets from the information gathered Prepare new hires' computers with all necessary hardware and software components, and create their accounts. Support the operation and setup of the workstations, printers, servers and network. Support the operation of computer peripherals such as scanners, faxes, switches, wireless routers, and mobile devices. Document reoccurring problems and identify the root cause to find solutions.

Computer Technician

Computer Technician-Responsible for: Provide technical support to end-users within the organization. Create, initiate and develop desktop computing environment in an organization. Install software programs and applications. Determine, identify and troubleshoot technical problems relating to software and hardware. Install and configure software programs and applications. Execute tests and debug programs. Maintain and manage workstations, servers, printers and scanners and other related equipment. Ensure quality hardware and software support for end-users. Interconnect workstations, terminals and existing data networks. Use client management tools effectively to maintain workstations and servers. K. F. C


Guide paper through the press cylinders and adjust feed and tension controls. Monitor their operation and keep the paper feeders well stocked. Make adjustments to manage ink distribution, speed, and temperature in the drying chamber. Correct paper tears or jams, Perform digital, electrostatic, and ink-jet printing. Search for and correct problems. Make quick corrections to avoid expensive losses of paper and ink. Pull sheets to check for printing imperfections. Set up, monitor, and adjust the printing process on a control panel or computer monitor. Perform preventive maintenance. Transfer files, blend colours, and proof images electronically using digital presses PINNACLE AFRICA

Network Administrator

Kuisebmond Secondary School
Computer Maintenance/solving any problems, IT support and Network Administrator. Setting-up printer and user access Any other operationally required task Training Learners and teacher new software's

Learner Representative

Best Performer-History Higher Level Kuisebmond Secondary School
ACADEMIC ACHIEVEMENTS AREAS OF EXPERTISE § Diagnostics System Backup End User Support New Installations and Support/Hardware Exposure Problem identification Maintenance