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Sinie Conley

Professional Profile

I am self-motivated and able to work both independently and as a collaborative team member. My ability to immerse myself in my surroundings will be an asset to any company. I have a strong background in commission-based retail sales, property management and leasing, and medical administration. I am currently seeking a position where I can maximize my organizational and interpersonal skills, knowledge, and years of experience to grow both personally and professionally.

Work History

Mar 2015Mar 2016

Office Assistant

Trinity Health
  • Performed clerical work in the Podiatry and Convenient Care clinics.
  • Maintained schedules for multiple providers in two clinics at once.
  • Volunteered to work the Weekend Convenient Care clinic when needed.
  • Processed orders for custom fitted orthotics and dispensed when they arrived in clinic.
  • Was chosen to transfer to Occupational Medicine Clinic after 7 months.
  • Scheduled pre-employment, DOT, FAA, and USCIS physicals and processed outgoing paperwork (when necessary).
  • Assisted patients with completing Worker's Compensation claim paperwork.
  • Floated to various clinics when staffing required.
Jan 2014Aug 2014

Eyewear Specialist

Visionworks
  • Assisted patients in selecting eyewear based on individual needs.
  • Dispensed finished eyewear and insured proper fit and function.
  • Made minor adjustments to eyewear when necessary.
  • Part of opening team, Store 535.
  • Ranked #6 company wide for sales goals, May 2014.
  • Met or exceeded commission-based goals throughout employment with company.
Aug 2012Mar 2013

Leasing Professional

Houston Lake Apartment Community
  • Assisted prospective residents with questions about the leasing process.
  • Scheduled appointments for prospective residents to tour property.
  • Prepared lease files for new residents and current resident renewals.
  • Set up Commercial Water and Energy accounts for new residents and closed out accounts for residents moving off the property.
  • Posted to property's social media pages.
  • Property average for lease renewals dropped in recent months. Helped bring renewal rate from 56% to 74% in one month.
  • Stayed late 3-4 nights per week to ensure files were completed and all active prospects had been contacted.
  • Proficient in OneSite Property Management software.
  • Organized resident functions to promote community involvement.
  • Promoted DFCS' Adopt a Family program and USMC's Toys for Tots drive on site.
  • From January-March 2013, acted as sole Leasing Professional on property, handling all new prospects and all current resident concerns.
Jun 2012Jul 2012

Administrative Assistant

Mobile Space Sales & Rental, LLC
  • Submitted invoices to clients and processed incoming payments.
  • Scheduled deliveries and pickups of storage containers and mobile offices.
  • Completed process of trailer purchases for customers.
  • Entered trailers, storage containers, and mobile offices into inventory and assigned to proper buyers.
  • Ensured all paperwork was correct prior to handing over to customers.
  • Performed various administrative tasks (answering phones, filing paperwork, etc.)
  • Temporary employment while actively seeking full-time position.
Mar 2009Apr 2012

Emergency Road Service Dispatcher

GEICO
  • Dispatched tow trucks and locksmiths to stranded motorists insured with GEICO.
  • Worked with roadside assistance providers throughout all 50 states and Canada.
  • Answered up to 100 customer calls requesting service and provider calls requesting status updates per day.
  • Negotiated reasonable rates and arrival times for contracted and non-contracted service providers.
  • Developed working geographical knowledge of congested metropolitan areas across the country.
  • Remained calm and professional during hectic situations (customers on side of road in traffic, children locked in vehicles, etc.)
  • Gained ability to diagnose certain vehicle problems over the phone (dead battery vs faulty alternator, transmission failure, etc.)
  • Received award for 100% Claims Satisfaction Surveys (returned by customers) 2nd quarter 2011.
  • Received award for most Firestone referrals in department 4th quarter 2011.
  • Was chosen to perform as The Gecko for annual Profit Sharing announcement 2012.
  • Acted as temporary supervisor on occasion when supervisors were unavailable to assist agents.
  • Consistently ranked among best in department for call handling time.
Nov 2006Oct 2008

Air Freight Operations Specialist

Katt Worldwide Logistics (now Versant Supply Chain)
  • Rerouted Pottery Barn, West Elm, Williams-Sonoma, Lego, Synnex, Hamilton Beach, and AT&T shipments via USPS.
  • Success at Pottery Barn project helped land Synnex, AT&T, and Hamilton Beach as customers within six months.
  • Came in Day One of Pottery Barn project. Company was two weeks behind in shipments. Got caught up within three days.
  • Trained temporary and newly hired team members on computer system.
  • Made corrections to incorrect shipping labels and processed USPS refunds for unnecessary postage.
  • Evaluated performance of temporary employees assigned to Pottery Barn project and assisted with final decision regarding employment status.
  • Took on manual labor tasks of temporary employees when employees failed to come to work. (Unloading pallets from trucks, lifting packages up to 70 lbs onto conveyer belt, arranging same packages onto pallets, reloading pallets onto USPS truck.)
  • Moved from warehouse operations to Air Freight office after first year. Split time between the two.
  • Spent time at Post Office making corrections to Customs Declaration Forms for military shipments when needed. After second round of corrections, devised plan to correct issue before it became major problem.
  • Office and warehouse destroyed by tornado. Assisted in relocation of operations to secondary and tertiary work spaces.

Education

Jan 2005Dec 2007

Journalism & Mass Communications

Northwest Mississippi Community College
  • Performed clerical work in the Podiatry and Convenient Care clinics.
  • Maintained schedules for multiple providers in two clinics at once.
  • Volunteered to work the Weekend Convenient Care clinic when needed.
  • Processed orders for custom fitted orthotics and dispensed when they arrived in clinic.
  • Was chosen to transfer to Occupational Medicine Clinic after 7 months.
  • Scheduled pre-employment, DOT, FAA, and USCIS physicals and processed outgoing paperwork (when necessary).
  • Assisted patients with completing Worker's Compensation claim paperwork.
  • Floated to various clinics when staffing required.

Skills

  • Upbeat tone
  • Detail oriented
  • Well organized
  • Able to multitask
  • Able to type 90-120 wpm
  • Excellent customer service skills
  • Pleasant and professional demeanor
  • Can handle multiple phone lines at once
  • Able to learn and master new tasks quickly
  • Proficient with QuickBooks Pro (2010 edition)
  • Excellent written and verbal communication skills
  • Proficient with Microsoft Office (Outlook, Word, Excel, and PowerPoint, 2003-2010 Editions)