Download PDF

Work experience

Apr 2002Present

ATFCM Training Specialist


• Responsible for training tools and systems

• Design, co-ordination and conduct of (external) classroom- and online training courses on software,

which enables customers to interact with NMOC systems, i.e. CHMI, IFPS and NOP

• Deliver and further develop training on, and with, the E-conference server WebEx

• Acting as SME in creation of Web Based Training

• System acceptance testing of the remote client systems

• Maintaining the Network Operations Training web pages

• Training Zone administrator

• Instructor during 1 week course about principles of Flow and Capacity Management

• Validated as ATFCM Assistant

• E-Helpdesk program manager

• WebEx implementation program manager

• ESSIP FCM03 (AFP) objective owner

• nCONECT representative for FMPs, AOs and opsroom 

Apr 1999Apr 2002

Air Traffic Flow Management Assistant


• Carrying out a wide range of tasks, both operational and administrative, in support of the Flow

Management Division in the planning and execution of ATFM

• Assisting ATFM controllers and FMD management in the execution of their tasks

• Participation in the testing and evaluation of new software releases and systems

• Giving, and adapting as necessary, theoretical and practical courses to FMP personnel and Aircraft


• Creation and maintenance of the FMD Intranet-, RAD Internet- and Courses internet websites

Nov 1993Apr 2002

IFPS Operator - Assistant User Requirements


IFPS Operator:

• Member of a team responsible for accurate, timely correction of flightplan and associated messages

in accordance with operational procedures, ICAO regulations and IFPS technical requirements

• Co-ordination with message originators and ATS agencies

• Reporting functional and technical problems encountered

Assistant Users Requirements:

• System acceptance tests and system integration of different remote client applications and TACT

• Utilising Software Requirements Documents and creating testscripts from them

• Utilising Remedy for creation of Incident Reports and Change Requests

• Presentations to clients about tested software, externally (at Maastricht ATC conference), and

internally (clients coming to CFMU)

• Assisting Aircraft Operators with the familiarisation of new software releases

• Report writing

Aug 1992Nov 1993

Air Traffic Control Assistant


Assistant to the Air Traffic Controllers at Rotterdam airport, in the Tower- and Approach unit, plus

Briefing Officer at the Flight Information Office.

Jan 1992Aug 1992

Ab-initio Air Traffic Controller


On the job training as Tower controller at Groningen Airport

May 1989Jan 1992

Air Traffic Control Assistant


Assistant to the Air Traffic Controllers at Rotterdam airport, in the Tower- and Approach unit, plus Briefing Officer at the Flight Information Office

Feb 1988May 1989

Flight Data Assistant


• Giving and receiving boundary estimates

• Co-ordination with other control units

• Making computer input from a flight plan

• Sending flight plans on the AFTN

Apr 1986Feb 1989

Radar Simulator Assistant


• On the radar-simulator for ATC training, “flying” the blips with the computer

• At the same time doing the R/T with the trainee controller



Driving licenses
A (motorcycle >400cc) B E
Soccer Cycling Spinning Golf Bowling Ski Snowboard
MS Outlook, Word, PowerPoint, Excel, Frontpage, Windows; Macromedia Dreamweaver, Flash, Fireworks; WordPress; Qarbon ViewletBuilder, ViewletCam; Centra E-conference; WebEx; Arkadin Anytime; Collaborative Human Machine Interface (CHMI); Network Operations Portal (NOP); Paint Shop Pro; WS_FTP_Pro; Remedy; Internet Explorer, Firefox, Chrome; Adobe Acrobat; WBT TopClass Learning Management System, Clix Learning Management System; Eedo Force Ten Learning Content Management System; Interwoven website creation/maintenance and Mediabin; Facebook, Twitter @atfcm, LinkedIn.
• Managing and planning the work for my 3 colleagues • Board member of the: - Eurocontrol Flow Managers Association - Soccer club where I play - Golf club - Bowling club • Planned, organised and executed 280 virtual classroom sessions for one of our stakeholders • Program manager for the implementation of the operational E-Helpdesk, and WebEx • Objective owner of ESSIP FCM03 (AFP) requirements
• Since 1999 conducting classroom courses as an instructor to aviation personnel at the airline and air traffic control side. • Expert in Air Traffic Flow and Capacity Management


Philippe Touchard, ATFCM Training Specialist

Hendrik Dermont, Head of ATM training at IANS

Ken Thomas, Head of NOC


Jun 2014Jun 2015

ATFCM Assistant

Eurocontrol, Network Operations