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Work experience

Oct 2013Oct 2014

Customer Service Representative, Purchasing

XPEDX, An International Paper Company

Kansas City, KS Handled customer service calls for ordering product. Managed accounts. Handled calls pertaining to product availability, price, and delivery. In addition to stock orders, processed customer indirect and direct orders, special orders. Handled purchasing and procurement through the issuance of purchase orders. Negotiated price with national vendors. Expedited outstanding purchase orders and in conjunction with procurement, resolved outstanding supplier invoice exceptions associated with managed purchase orders. Proactively built order size and trade margin through suggestive selling and offering alternatives, such as close out inventory. Assisted sales representatives. Facilitate and ensure timely delivery. A ssisted with sensitive accounts with special delivery requirements. Handling from beginning to end-such as military accounts.

Dec 2012Aug 2013

Contact Management Representative


Lenexa, KS Representative Handled inbound calls from clients to assist them with their security needs. Created work orders and dispatch critical and noncritical calls routed to the appropriate office. Handled incoming emails of security issues by setting up the work orders in the system. Routed to the proper office. Handled all customer service issues and provided customer satisfaction.

Apr 2011Jun 2012

Client Relations Representative


Tamarac, FL Client Relations Representative, Advertising Responsible to order advertisements for clients and sales representatives into the Adit system. Responsible for layout by placing the advertisements into the AIMS system respectively as to where the advertisements will be appearing in the newspaper. Using E-proofs to proofread and mark up advertisements, making corrections and changes per the client's needs. Using AdDrop to upload artwork for new advertisements to be designed. Meeting deadlines for all products that Sun-Sentinel publishes. Create memo bills. Collected payments for advertising. Assisted sales representatives with cold calling leads and setting up appointments. Assisted in maintaining and archiving the newspaper library.

Dec 2007Jan 2009

Account Manager-Sales


Boca Raton, FL Account Manager-Sales-Telecommute- Outsource partner Office Depot. Managed 750 accounts in the Business Direct Division for Office Depot's small to medium businesses.

  • Attained sales over 102% to goal per month.
Jan 2004Jan 2007

Account Manager

OFFICE DEPOT, Corporate Office

Boca Raton, FL  Managed over 2000 contracts, National and GSA accounts, through consultative solution based selling and cross selling to grow these accounts 11% over last year. Provides excellent customer service and performs as a dedicated account manager for all of the customers' needs. Assigned to target 250 house accounts to drive revenue through selling and cross selling.

Business Direct Division Prospecting/Anti defection/Welcome- Contacted and established new customer base using Dun and Bradstreet reports.

  • Awarded for top sales: January, February, April, May and September 2005
  • Awarded May 2005 Consistent Top Producer - Sales
  • Top sales representative 6 months running, January - June 2004
  • Generated over $40k per month in revenue, averaged 11 orders per day over department goal of five

Jun 2001Feb 2004

Senior Loan Representative

TRIAD Financial Corporation

Margate, FL Responsible for calling delinquent accounts to set up payment arrangements with customers. Contacted customers using skip tracing ability to locate owners and the vehicles. Authorized to determine if a vehicle needed to be repossessed. Ability to read and interpret credit reports.

  • Recovered over $500,000 worth of damaged vehicles and subrogated against insurance companies to recoup the company's money.


Sales and Customer Relations Training
Strong Leadership and Relationship Building Skills
Team Player
Microsoft Office Products
AS400, Access, IBM, Great Plains, Quickbooks



Florida Atlantic University