Customer Service Representative, Purchasing
XPEDX, An International Paper Company
Kansas City, KS Handled customer service calls for ordering product. Managed accounts. Handled calls pertaining to product availability, price, and delivery. In addition to stock orders, processed customer indirect and direct orders, special orders. Handled purchasing and procurement through the issuance of purchase orders. Negotiated price with national vendors. Expedited outstanding purchase orders and in conjunction with procurement, resolved outstanding supplier invoice exceptions associated with managed purchase orders. Proactively built order size and trade margin through suggestive selling and offering alternatives, such as close out inventory. Assisted sales representatives. Facilitate and ensure timely delivery. A ssisted with sensitive accounts with special delivery requirements. Handling from beginning to end-such as military accounts.