Simon Ralph Valenzuela

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Simon Ralph Valenzuela


To be able to contribute and engage my knowledge and skills in an organization, succeed in a stimulating and challenging environment, being part of success of the company while i experience advancement opportunities and develop corporate skills.

Work History

Work History
Dec 2014 - Jul 2015

Senior Customer Service Representative

Flamingo BPO Solutions Inc.
  • Assists superiors in conducting regular coaching and feedback sessions to staff.
  • Handles any client issues that have escalated.
  • Follow up on concerns escalated to leadership and educate outcome to staff.
  • Provide immediate assistance to customer service representatives with inquiries.
  • Reports daily to superiors with any issues with processes and behavior of staff.
Aug 2014 - Dec 2014

Custom Service Representative

Flamingo BPO Solutions Inc.
  • Resolve customer concerns via email, chat and call.
  • Processes transactions for customers based on internal guidelines and procedures.
  • Identifies clients with specific needs and forwards their concerns to the appropriate department or resource.
Nov 2013 - Aug 2014

Customer Service Representative

Rio De Janeiro BPO Solutions Inc. 
  • Handles incoming calls efficiently to resolve customer concerns.
  • Addresses opportunities for potential sales.
  • Responds in a timely manner to email and chat inquiries according to internal procedures and policies.


2010 - 2012


Adamson University

900 San Marcelino St., Ermita, 1000 Manila

BS - Computer Science

2009 - 2010


Philippine School of Bahrain

Manama, Bahrain

2006 - 2009

Sacred Heart School of Bahrain

Manama, Bahrain

Skills and Qualifications

  • Effective time management, organizing and problem solving skills
  • Excellent English communication skills
  • Quick to learn, adaptive, and diligent
  • Proficiency in HTML5, CSS, Javascript, and C++ coding
  • Basic knowledge in C5 Photoshop
  • Basic troubleshooting in computer errors
  • Touch typist (at least 70 WPM)
  • Knowledge in MS Office