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I am a FinTech IT executive with over 20 years experience of managing high availability transaction processing platforms, wealth and asset management systems, and building great delivery teams.  My sector experience has been primarily in payments and wealth management.  I have a strong background in agile development, management consulting and product delivery and a genuine track record of delivering business critical projects.  What enthuses me is the opportunity to build an environment where people can thrive, feel pride through doing great work and enjoy themselves.  

Key Skills

FinTech - Payments - e-commerce - Wealth Management - Strategy Development - Programme Definition and Delivery - Supplier Management and Outsourcing - Client Management - Budget Management - Agile - Continuous Delivery - DevOps - Operations Management - Open Source Software - InfoSec & PCI-DSS - High Availability OTLP - Product Management - Team Building - Employee Development - Coaching

Career History

Feb 2015Present

IT Operations and Development Director (CIO)

PayPoint Mobile and Online (now Capita Pay360)

I am currently responsible for all aspects of technology for a digital payments firm, that was a subsidiary of PayPoint plc and was acquired by Capita in January 2016.   We process over 100 million payments a year (consumer spend over £4.5billion) to an uptime of 99.99%, and provide support to approximately 4,000 merchants. 

Scope of role: product development, IT strategy and roadmap, service management, IT operations and infrastructure, network, 1st, 2nd and 3rd line technical support to clients.

Team: 26 staff + 'nearshore' developer partner + several product suppliers

Budget:  £3.5m (people related) + £1m (technology)

Dev Toolchain:  Java 8, Spring, Angular.js, Obj-C, PHP, Git/GitHub/Stash, Jenkins, Maven, Nexus, TestFlight, CocoaPods, JIRA, Confluence, HipChat

Databases:  MySQL, PostgreSQL, Infobright

Systems Management:  RHEL (200 virts), puppet, spacewalk, cobbler, satellite, JBOSS/JON, Splunk, Nagios/check_mk, Qualys, Samhain, DDoS mitigation via Akamai

Infrastructure:  Cisco ASA/ASR, HP DL series, Brocade, 2 datacentres, AWS


  • Removed barriers between ops and dev teams, and began DevOps transformation
  • Transitioned 1st/2nd line tech support into a pro-active service management team
  • Established an IT roadmap and approach to periodic review and renewal
  • Updated BCP/DR management for both IT systems and workplace recovery
  • Reduced technology operating budget
  • Refreshed systems management tools to improve monitoring (New Relic, Pager Duty)
  • Structured and mobilised platform migration project
  • Part of core management team who successfully sold the business to Capita in January 2016.

Oct 2012Feb 2015

Development and Delivery Director

PayPoint Mobile and Online

Hired to ensure delivery of critical platform replacement programme and improve reliability of product delivery.   

Technology: as above.

Team:  12 developers (25 at peak) + nearshore delivery partner

Budget:  £1.2m (people related)


  • Rescued and delivered £multi-million, in-house developed, payments platform
  • Introduced effective agile development practices and team structure based on following agile and craftsmanship values.  This lets the team focus every day on building high quality working software.
  • Established a strong product management team and product lifecycle approach
  • Created a product roadmap and consistently delivered against it for 2+ years
  • Strengthened the development team and created expansion capability through a 'near shore' supplier
  • Set-up a robust development toolchain and secure development practices
  • Introduced rolling release capability to enable releases without downtime
  • Acquisition of mobile parking startup (Adaptis) and integration of tech team into PayPoint
  • Mobilised delivery of large mobile parking/ANPR project for TfL.
Mar 2012Sep 2012

Technology Review and Programme Mobilisation (Consultant)

PayPoint Mobile and Online // a consulting assignment as an associate for ProjectOne Consulting

PayPoint asked for an independent review of how best to achieve consolidation of transaction switches used across their retail and e-comm businesses.  I reviewed the e-comm platform renewal programme that was underway but significantly late, conducted a market assessment of potential commercially available transaction switches and provided recommendations for completing the programme and reduce duplicated infrastructure between the business units.  At the end of this assignment, I was asked to join the management team to implement my proposals.


  • Platform replacement programme review and recommendations
  • Transaction switch market assessment, recommendations and design
  • Input to PayPoint IT strategy
Jun 2010Jan 2012

IT Programme Manager (Consultant)

Bestinvest // a consulting assignment as an independent consultant

Bestinvest, a medium sized retail investment firm, had entered into a strategic relationship with SEI for asset management.  I provided IT programme management to  integrate SEI’s platform into their systems, launch a share-dealing service for the first time, and build a new retail consumer website for execution-only clients.

Technologies:  C#, ASP.Net, SQL Server, FileMaker.


  • Successful integration with SEI's asset management/wrap platform
  • New self-execution investor website
  • Launch of share dealing service
  • Selection and management of offshore partner to assist with programme delivery

18 month delivery, £5m budget

Oct 2008Jan 2010

IT Transformation Delivery Manager (Consultant)

Blackburn with Darwen Borough Council // a consulting assignment as an independent consultant

I worked with the Council’s IT Director to plan and shape a transformation programme following insourcing of the IT team.  The programme included construction of a new data centre; introduction of new working practices and a full restructuring of the IT team.

14 month assignment, £2m pa IT budget

May 2007Jun 2008

Operations and IT Integration Manager (Consultant)

Barclays Wealth // a consultancy assignment by Chaucer Consulting

Barclays Wealth had acquired an offshore fiduciary firm.  I led the operations and IT work-stream of the programme that integrated the acquired business with Barclays' existing offshore operations in the Channel Islands and Isle-of-Man.  The project affected over 400 people across both organisations and several external systems suppliers.

12 months, £10m budget

Jan 2007Feb 2007

Operations Consolidations Feasibility Assessment (Consultant)

UBS // a consultancy assignment by Chaucer Consulting

UBS wanted to understand how to consolidate the back-offices of two separate businesses.  I and a consulting colleague produced a report on the options available, the issues that would need to be addressed and key decision making factors. 

Apr 2006Nov 2006

Business Process Outsourcing Market Testing (Consultant)

Barclays Wealth // a consultancy assignment by ItemPlus Consulting

I worked as a member of a small team assembled by Barclays Wealth to conduct a structured market assessment of BPO providers for wealth management.  The aim of the assessment was to determine whether to outsource aspects of Barclays Wealth back-office functions.

Jun 2005Mar 2006

Cheque Processing Project Rescue (Consultant)

iPSL // a consulting assignment by ItemPlus Consulting

iSPL, a cheque processing utility owned by most of the UK retail banks in partnership with Unisys, needed a new project manager to deliver a significantly late and problematic major project for one of iPSL's client banks.  I repaired the relationship with the client (which was near to termination) and worked with them to restructure and focus the project, which was successfully delivered in Feb 2006.

Apr 2004Feb 2005

IT Integration Consultant

Barclays Stockbrokers // a consulting assignment by ItemPlus Consulting

Following the success of an earlier acquisition and integration project, I was asked by Barclays to consult on the integration of a recently acquired discretionary stockbroking business.  I helped to structure the IT work stream, led some early integration project work and delivered an options analysis for deeper integration of the acquired IT systems with Barclay's own platforms.

Mar 2003Jan 2004

Stockbroking Business Acquisition and Integration (Consultant)

Barclays Stockbrokers // a consulting assignment by ItemPlus Consulting

Barclays Stockbrokers acquired the UK arm of Charles Schwab, to merge with their existing retail investment services.  I led the application development stream within the integration programme which delivered a new combined proposition web site within 9 months.

Jun 2002Feb 2003

Project Portfolio Planning Office Set-up (Consultant)

Royal and Sun Alliance // a consulting assignment by ItemPlus Consulting

Set-up of a project portfolio planning function.  This required data collection on existing and future projects; creation of portfolio plans and implementation of governance procedures.

Jun 2001Jun 2002

Policy Programme Management Support (Consultant)

Royal and Sun Alliance // a consulting assignment for ItemPlus Consulting

Providing consultancy advise and general support to the in-house programme manager at R&SA who was delivering a new insurance policy system.


Programme Manager and Senior Developer

EDS Corporation

In my early career, I held several roles at EDS, starting as a developer and finishing as a Programme Manager.  I worked within the Financial Services division of the company, primarily on credit card projects including:

  • the launch of the UK's first affinity cards (GM Card and Goldfish)
  • a acquiring platform for Girobank
  • an issuing platform for Halifax Bank
  • consulting assignments in Australia and the US


Jan 2016 - presentCapita plc, a FTSE 100 IT services and outsourcing company
(joined through acquisition of
Oct 2012 - Jan 2016PayPoint plc, a FTSE 250 payments company
 Jun 2008 - Sep 2012Project Results Ltd, my independent management consultancy (wound-up)
2006 - 2008Chaucer Consulting Ltd, a management consultancy who acquired ItemPlus in 2006
2001 - 2006ItemPlus Consulting Ltd, a small bespoke change management consultancy.
1991 - 2001EDS Corp, multi-national IT services and outsourcing company



BSc, Physics with Astrophysics

University of Manchester



Chartered Fellow


Professional Scrum Master

was previously a 'scrum master' under the original training given by Ken Schwaber in 2001.