Silviu Mihai Despina

  • Bucharest

Senior Technical Consultant

Summary

A certified technician with more than 15 years’ experience in automotive both technical and servicing customers. Very passionate about mechanics, innovation and technology in automotive.

Work History

Work History
Mar 2015 - Present

Senior Technical Consultant - Fleet Management Technic

Porsche Finance Group

Managing all services in accordance with contractual terms(maintenance, tire management, fuel management, roadside assistance, vehicle parts, vignette, etc.).

Maintaining permanent communication with service providers and customers.

Preapproving the service orders according to the specific contractual conditions and according to the recommendations of the car manufacturer.

Checking of invoices and updating the customer database files according to the expenses.

Checking of supplier invoices, following up on erroneous extra charges and their corrections archiving all documents received from the suppliers and double checking the entries made in the database.

Proactive management of customer relations and immediate response according to specific situations.

Jan 2013 - Mar 2015

Spare Parts and Accessories Warehouse Manager

Autotex Car Experts

Reviewing purchase orders for stocks and for the incoming damaged cars.

Evaluating stocks and inventory and recording inventory depreciation and stock cyclicity.

Analyzing purchasing records and identifying the most cost efficient vendors.

Verifying vendor compliance with parts purchased.

Assisting with the evaluation of bid specifications.

Evaluating all parts vendor in order to identify the best partner considering prices, delivery time, replacement of wrong deliveries or outdated/extra volumes.

Supervising the spare parts specialists.

Filling in all warranty claims and making sure all documentation is in place.

Maintaining a good relationship with the insurance companies.

Assisting with the formulating of recommendations for employment, assignment, and termination of Spare Parts and Accessories’ Specialists.

Maintaining records and preparing required reports relevant to the operations of the garage.

May 2010 - Dec 2012

Spare Parts and Accessories Warehouse Manager

Autonet Suzuki

Reviewing purchase orders for stocks and for the incoming damaged cars.

Evaluating stocks and inventory and recording inventory depreciation and stock cyclicity.

Analyzing purchasing records and identifying the most cost efficient vendors.

Verifying vendor compliance with parts purchased.

Assisting with the evaluation of bid specifications.

Evaluating all parts vendor in order to identify the best partner considering prices, delivery time, replacement of wrong deliveries or outdated/extra volumes.

Supervising the spare parts specialists.

Filling in all warranty claims and making sure all documentation is in place.

Maintaining a good relationship with the insurance companies.

Assisting with the formulating of recommendations for employment, assignment, and termination of Spare Parts and Accessories’ Specialists.

Maintaining records and preparing required reports relevant to the operations of the garage.

Mar 2008 - Apr 2010

Customer Service Technical Consultant

Porsche Inter Auto Romania SRL

Dealing with NORA Clients.

Responsible for the management and servicing of cars for VIP Clients.

Identifying and servicing of the issues and needs of the VIP Clients.

Assisting in the evaluation of the specific issues that the clients presented.

Reviewing purchase orders and service times necessary depending on the specific issues of the clients’ cars and handling the experience in such a manner that the VIP Clients do not feel the absence of their cars.

Acting as first point of contact for VIP Clients.

Jun 2005 - Mar 2008

Spare Parts and Accessories Technical Consultant

Porsche Inter Auto Romania SRL

Reviewing purchase orders for stocks and for the incoming damaged cars.

Evaluating stocks and inventory and recording inventory depreciation and stock cyclicity.

Analyzing purchasing records and identifying the most cost efficient vendors.

Verifying vendor compliance with parts purchased.

Assisting with the evaluation of bid specifications.

Evaluating all parts vendors in order to identify the best partner considering prices, delivery time, replacement of wrong deliveries or outdated/extra volumes.

Oct 2002 - Jun 2005

Vehicle Technician

Porsche Inter Auto Romania

Work with computer-controlled engine management systems.

Service, identify and repair faults on electronically controlled vehicle systems such as electronic fuel injection, electronic ignition, anti-lock braking, cruise control, automatic transmission, airbags and air conditioning.

Install electrical equipment such as gauges, lighting, alternators and starter motors in vehicles.

Install electrically operated accessories such as radios, heating or demisting equipment, air conditioners, driving lamps and anti-theft systems.

Refer to circuit diagrams, and use meters and test instruments to find electrical faults.

Adjust engine control systems and timing to ensure vehicles are running at peak performance.

Test, recondition and replace faulty alternators, generators, starter motors and related items such as voltage regulators and batteries.

Repair or replace faulty ignition, electrical wiring, fuses, lamps and switches.

Use hand tools, specialized electrical tools, instruments and machines, including drills, grinders, presses and lathes.

Install, repair and service air conditioning systems.

Education

Education

Language

English: Fluent (written and spoken), Romanian (native)