Call Center Agent
Etihad Airways - Abu Dhabi
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
- Defused volatile customer situations calmly and courteously.
- Action emails from DE Guest service, Info Germany
- Working in Ephiphany and handling GRP English and German calls