Senior Account Manager
Houzz is the leading platform for home remodeling and design, providing people with everything they need to improve their homes from start to finish, online or from a mobile device. From decorating a room to building a custom home, Houzz connects millions of homeowners, home design enthusiasts and home improvement professionals across the country and around the world. With the largest residential design database in the world and a vibrant community powered by social tools, Houzz is the easiest way for people to get the design inspiration, project advice, product information and professional reviews they need to help turn ideas into reality.
* Managing a large portfolio of Pro+ clients and optimize their profile and program with creative improvements.
* Top Performer: consistently exceeding client retention and revenue targets (renewals and up-selling objectives).
* Maintaining ongoing contact with every account assigned.
* Liaising between departments (SEO, Editorial, Brand and Marketplace) in order to improve the experience of the Spanish customers.
* Over-meeting quantitative and qualitative account improvement objectives and providing superior customer service.
* Designing webinars and mentoring my clients.