Bassic trouble shooting of cell phones, Taking payments, changing service from one device to another, updating notations on customer accounts, explaining bills and billing systems, assisting customers to program phones. Taking calls. Reporting network issues. As a phone agent I was also responcible for researching and remaining current on the latest up grades, upcoming and new products, any known issues with the new products and taking orders for new cell phones.
Many times a day I researched accounts and past histories for my customers to ensure they were on the best phone plans with the best options for them, while ensuring the plans were cost effective for my customers. I had to explain the options and benifits of each plan and service, and many times walk customers through their self help options like registering for and navagating sprint.com.