Change Management Consultant
Synapsis Colombia Ltda.
Leading Change Management Methodology in different IT projects solutions for the utilities industry:
- Upgrade SAP software at Bogota Enterprise Aqueductand Drains system (EAAB), A leading company of utilities in Colombia.
- CRM (Customer Relationship Management) software successful implementation in CODENSA S.A.; A leading company of utilities in the electric system in Colombia.
- ERP (Enterprise Resource Planning) software implementation in ENACAL (Nicaraguan Enterprise Aqueduct and Drains national system)
Accomplishments:83% satisfaction for change management activities, editing information about change process, producing endomarketing activities to position change, trainning coordination, designing and executing team building workshops and conflict management