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Summary

I am innovative, creative and independent individual with immeasurable passion in Business and
Information Technology. I strongly aim at achieving greater heights in Organization Management,
Office Support, Information Systems Management and ICTs in general

Work experience

Dec 2014Present

Trainer

JSP Computer Systems

Research project development
Computer systems and websites development

Jun 2014Nov 2014

Intern-ICT Support

The United Nations (UN-Habiat Agency)
  • Server Management: Windows Server 2008 and 2012 including Active Directory Management
  • Web-Hosting, FTP and SSL Certificate Management for the HABITAT Sites
  • Troubleshooting, repair, maintenance and servicing of the ICT infrastructure
  • Office Information Management, Including ICT inventory Management
  • MS SQL Server Database Management for the HABITAT Management System
  • Website development and integration (Using: MS SQL Server 2008Database system, ASP.NET, C# and JavaScript)
  • General user ICT support and Video conferencing using Cisco Infrastructure, Microsoft Lync and Skype among other platforms
  • Remote user assistance and machine troubleshooting using Team Viewer and VNC among other platforms
Jan 2013Dec 2013

ICT Support Staff

Spider Technologies Limited
  • Troubleshooting, maintenance and servicing of ICT infrastructure
  • Coordinating and managing a team of 3 employees
  • Surveying, analyzing and evaluating client’s ICT facilities for possible improvement
  • Generated ICT gadgets and systems specifications facilitated their procurement, installations and commissioning.
  • Generated and implemented successfully a workable preventative maintenance schedule for ICTs equipment and machines.
May 2012Aug 2012

IT Intern

Spider Technologies Limited
  • Sales and Marketing of ICT products
  • Repair, servicing and maintenance of ICT infrastructure
  • Structured cabling, networking and internet provision
  • Website development and E-Commerce
  • Maintaining a sound customer-business relationship
  • Familiarizing with accounting soft-wares such as SAGE and PASTEL.
  • Wireless network solutions
Apr 2010Dec 2011

Supervisor

E-Times Enterprises
  • Stock taking, Net profit/loss calculation
  • Updating records in the Point Of Sale (POS) System
  • Coordinating and managing a team of 7 employees
  • Stock purchasing and supply in three business outlets
  • Developing and maintaining strong customer relationship
  • Facilitating in development of quotations and procurement of contracts by the enterprises
  • Handling major customer and supplier complaints
Mar 2009Mar 2010

Shop Attendant and M-Pesa Agent

E-Times Enterprises
  • Doing daily M-Pesa transactions
  • Fostering good customer relationship with the enterprise
  • Executing daily sales servicing
  • Handling minor customer complaints

Education

Jan 2011May 2014

Bachelor of Technology in Business Information Technology

The Technical University of Kenya

Second Class Honors- Upper Division

Feb 2014May 2014

Certificate in MS SQL Server Database Mananagement

Zetech University

Higher Credit

Jan 2014Feb 2014

TIC E-Commerce Associate

Technology Incubation Center

Pass

Feb 2005Nov 2008

Kenya Certificate of Secondary Education

St. Charles Lwanga High School

Mean Aggregate: B Plain (66 pts)

Jan 1996Nov 2004

Kenya Certicate of Primary Education

Tanganyika Primary School

Mean Aggregate of A-

Skills

SQL Server Database Management skills

Excellent E-Commerce skills

Coordinating and supervising teams in support of corporate objectives in both ICT and
business

Analyzing and identifying ICT infrastructure development needs and developing appropriate
strategies in support of corporate objectives.

Windows Sever Management Skills

Technical expertise in networking, repairs and maintenance of ICT infrastructure.

Computer and Web programming skills: VB.NET, ASP.NET, C#,  HTML,
CSS, C++, Dreamweaver and Webhosting

Establishing and maintaining excellent customer relation