Siew Chye Phua

Siew Chye Phua

Objective

Hands-on Manager and Consultant specializing in policy formulation and redesigning organizational and operational structures and processes is seeking positions or consulting engagements in strategic planning or process reengineering.

Summary

  • Proven track record in developing and implementing business process and operations enhancements.
  • Expertise in strategic planning, organizational design and land and resource planning.
  • International experience covering North America, Asia and Europe.
  • Exceptional team player, highly effective with people of all backgrounds.

Work History

Work History
2002 - Present

Consultant

Stabile, Phua & Associates
  • Reformulated a $500MM telecommunications company’s policies and procedures, reporting structures and delegated authority.Aligned internal decision making with the organization’s strategic direction following emergence from Chapter 11 and restructuring into a publicly traded company.
  • Served as Consultant to Hawaii’s largest private landowner and America’s largest charitable trust with $8BB in assets.Key accomplishments include:
  • Wrote sustainability-focused plans for 358,000 rural acres.Results include: a)Prioritization of highest potential agriculture lands with $14MM in infrastructure enhancements; b)Doubling of eco-cultural education to 40,000 learners; and c)Identification of lands with highest conservation values.
  • Streamlined real estate policies and operational procedures, resulting in speedier decision making and ability to react to external forces.Success of project led to two other Hawaii real estate organizations leveraging these procedures for their own operations.
  • Benchmarked operations and cost structures and discovered opportunities to reduce costs through process improvements.Wrote implementation plan for cost and operations improvement initiatives.
  • Determined strategic options for a not-for-profit organization after reductions in federal funding.  Resulted in client starting alliances with for-profit partners, leading to continued delivery of public education programs.
2000 - 2001

Consultant, Strategy & Organization Practice

  • Designed post-acquisition integrated organization and reporting structures of technology firm.  Customized staffing selection process and performance evaluation procedure.  Client’s satisfaction with this project led to three follow-on projects.
1999 - 1999

Analyst

  • Reduced technical assistance outcalls to travel agents by 6% by developing new process flows that streamlined operations, thereby generating cost savings.
1993 - 1998

Station Manager

Singapore Airlines
  • Turned around station operation at Manchester, bringing up customer approval rating to 92% (highest-ever for any station at the time), achieving a record 11:1 compliment-to-complaint ratio, and reducing baggage incidents by 56%.
  • Led Manchester to win the Station Performance Award for the first time in its history.
1987 - 1990

Infantry Officer

Singapore Armed Forces
  • Graduated from the Officer Cadet School (Infantry Division) and attained rank of full lieutenant.

Education

Education
1998 - 2000

MBA

  • Recipient, Human Resources and Organizational Behavior Academic Achievement Award
1990 - 1993

BA

  • Recipient, NUS Geographical Society Gold Medal

Certifications

Certifications
2008 - Present

Project Management Professional (PMP)

Project Management Institute