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Sieglinde Krenzer Lico

Experienced Small Business Manager seeking Human Resources Role

Summary

Purpose-Driven Individual with Strong Communication Skills and Office Experience Interested in a New Career Opportunity in Human Resources

Work History

Mar 2011Present

Operations Manager

Vent Gas, Inc. dba Shamrock Gas Station

Inventory Management, Purchasing, Bookkeeping, Banking, Scheduling, Operations, Customer Relationship Management

Jun 1996Feb 2014

Office Administrator

MacDonald Financial Services, Inc

Managed daily operations for the company and over 1, 000 clients

Delivered high quality customer service by facilitating timely communication between clients and companies

Produced client summaries of insurance and investments for presentation

Maintained compliance approved transactions, correspondence, file system and supplies per SEC and FINRA regulations

Created, updated and maintained client records in web-based database program

Managed calendars, set appointments, created reports and correspondence

Processed applications and service forms for life & health insurance, retirement plans, annuities, mutual funds, brokerage investment accounts, etc.

Generated hypothetical illustrations for individual insurance and investments with various in-house and online software programs

Proficiencies

Interpersonal Communication

writes clearly and concisely; listens attentively; openly expresses ideas;
negotiates/resolves differences; provides and asks for feedback;
offers well-thought-out solutions; cooperates and works well with others

Microsoft Office

Word, Excel, Outlook, PowerPoint, Access

Fluent in German

conversation
reading
writing
translating

Education

2013

BBA Business Management

Walsh College

GPA 3.73, Cum Laude, Delta Mu Delta

Skills

Efficient, organized, analytical, detail oriented, resourceful, dependable, motivated, quick learner

Volunteer

German-American Cultural Center

Detroit River Regatta Association Gold-Cup Hydroplane Races