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Wireshark Network Protocol Analyzer
Structured Cabling
UNTANGLE Network Management Solution
Windows 2000, XP, Vista, 7
Trend Micro Enterprise Anti-Virus & Threat Protection
Microsoft Server Technologies ( 2000, 2003, 2008R2)
Exchange, DHCP,  DNS, Active Directory User and Group Policy Management.
ALTIRIS enterprise Server/Client management Suite
Application packaging and deployment
Ghost Imaging Solutions
IBM Blade Centers (Eseries, S series)
Cisco Pix Firewall
Cisco Catalyst Switches
Cisco Router Implementation, configuration and management

Work experience

Grocery Manager


Supervisory functions overlooking the Grocery department including but not limited to

ordering of grocery products

Scheduling of stock crew staff,

building of end caps in parallel to weekly discounted products,

performance review of stock crew members,

Aug 2010Dec 2012


Gardner-Webb University
Apr 2006Nov 2010

Freelance Technology Professional

Self Employed
Jan 2006Apr 2006

Information Systems Analyst III


<!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]-->Represented highest Level (non-management) technology infrastructure support upon escalation of support tickets, originated by the helpdesk, for network of 7,000+ workstations spanning across 6 sites.

Coordinated IT infrastructure projects

Main focus on root cause, system, and infrastructure analysis

Apr 2004Feb 2006

Information Systems Analyst II


Personally undertook and completed the deployment and configuration of network servers, routers and switches as directed by the supervisor of Infrastructure team.

Implementation, support and security for Microsoft Server 2003 Active Directory, DNS, DHCP, Exchange (Outlook).

Maintained documentation on infrastructure and application additions and modifications Advised business and instructional units on technology acquisition.

Aug 2003Apr 2004

Desktop Support Technician


Installation and troubleshooting of network printers and MFPs, Crestron units, conference room projectors.

Imaging of virus/spyware infected workstations and laptops

Responsible for the maintenance and update of workstations’ operating system, software, applications, and security patches

Technology training of members of Faculty and the Student body.


Aug 2011Dec 2012

Computer Information Systems

Gardner-Webb University


A+ (Hardware/Software)






Cisco Certified Entry Network Technician

Cisco Systems, Inc.