Sidy Diop

  • Charlotte US-NC

Skills

Skills

Wireshark Network Protocol Analyzer

Structured Cabling

UNTANGLE Network Management Solution

Windows 2000, XP, Vista, 7

Trend Micro Enterprise Anti-Virus & Threat Protection

Microsoft Server Technologies ( 2000, 2003, 2008R2)

Exchange, DHCP,  DNS, Active Directory User and Group Policy Management.

VBScripting

ALTIRIS enterprise Server/Client management Suite

Application packaging and deployment

Ghost Imaging Solutions

IBM Blade Centers (Eseries, S series)

Cisco Pix Firewall

Cisco Catalyst Switches

Cisco Router Implementation, configuration and management

Work History

Work History

Grocery Manager

FOOD LION, LLC

Supervisory functions overlooking the Grocery department including but not limited to

ordering of grocery products

Scheduling of stock crew staff,

building of end caps in parallel to weekly discounted products,

performance review of stock crew members,

Aug 2010 - Dec 2012

Student

Gardner-Webb University
Apr 2006 - Nov 2010

Freelance Technology Professional

Self Employed
Jan 2006 - Apr 2006

Information Systems Analyst III

CPCC-ITS

<!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]-->Represented highest Level (non-management) technology infrastructure support upon escalation of support tickets, originated by the helpdesk, for network of 7,000+ workstations spanning across 6 sites.

Coordinated IT infrastructure projects

Main focus on root cause, system, and infrastructure analysis

Apr 2004 - Feb 2006

Information Systems Analyst II

CPCC-ITS

Personally undertook and completed the deployment and configuration of network servers, routers and switches as directed by the supervisor of Infrastructure team.

Implementation, support and security for Microsoft Server 2003 Active Directory, DNS, DHCP, Exchange (Outlook).

Maintained documentation on infrastructure and application additions and modifications Advised business and instructional units on technology acquisition.

Aug 2003 - Apr 2004

Desktop Support Technician

CPCC-ITS

Installation and troubleshooting of network printers and MFPs, Crestron units, conference room projectors.

Imaging of virus/spyware infected workstations and laptops

Responsible for the maintenance and update of workstations’ operating system, software, applications, and security patches

Technology training of members of Faculty and the Student body.

Education

Education
Aug 2011 - Dec 2012

Computer Information Systems

Gardner-Webb University

Certifications

Certifications

A+ (Hardware/Software)

CompTIA

Server+

CompTIA

Network+

CompTIA

Cisco Certified Entry Network Technician

Cisco Systems, Inc.