Sidnia Soto

  • Trenton NJ
Sidnia Soto

Experienced bilingual worker with varied work background

Work History

Work History
Oct 2009 - May 2010

Health Benefits Call Center Customer Service Representative

BC Forward

EHRO, B&C Forward Temp Agency assignment, Cherry Hill, NJ

Health Benefits Call Center Customer Service Representative

Manage customer service inquiries in a health benefit resource center environment. Responsible for monitoring and implementing the correct procedures to ensure customer complaints and/or issues where performed as per company standards.

Jun 2007 - Feb 2009

Call Center Customer Service Representative

ETS, Kelly Services and Adecco Temp Agency assignments

Ewing, NJ Call Center Customer Service Representative

Manage customer service inquiries or problems directly with customers in a call center setting for the Graduate Record Examinations program that ensures that customer complaints and/or issues are performed timely, correctly and according to the standards of the GRE department of ETS. Manage inquiries of chargeback and billing inquiries from candidates regarding credit card and/or billing issues. Registration and scheduling of candidates for GRE.

Mar 1997 - May 2007

Manager

CompUSA Incorporated

Princeton, NJ Front End coordinator

Started as a cashier and worked my way to the  Front End Coordinator position for the  store. Managed customer service inquiries or problems directly with customers for the store and ensured that customer complaints and/or issues where performed timely, correctly and according to the standards of CompUSA Inc. Managed chargeback inquiries from corporate regarding credit card purchase fraud. Merchandising experience also acquired at this time. Managed quality control/loss prevention for entire store, including physical and computer counts, using ProComm, JDA and MXP software. Responsible for monitoring and implementing techniques to reduce revenue loss due to theft and inventory errors. Responsible for the timely billing and receiving of merchandise for the corporate sales department. Organization and maintenance of store's IMS billing included in my area of responsibilities Filing, faxing, and Word, Excel and other office related duties where part of daily regimen.

Education

Education
Jun 1995

High School Diploma

Trenton Central High School

Skills

Skills

PC Skills

Bilingual English/Spanish

Fully bilingual English/Spanish, can speak, read and write in Spanish.

PROCOMM

Stores sales and inventory management program.

credit card

Professional Summary

I have 14 years of varied work experience, including but not limited to working as a Health Benefits Call Center Customer Service Representative, as a Loss prevention manager and as a Front End Coordinator in industries as varied as Business services, Education services and retail.  I’m fully bilingual English/Spanish.

Most recently, I worked as a Health Benefits Call Center Customer Service Representative at EHRO, B&C Forward Temp Agency assignment from October 2009 to May 2010.

My skills and experiences include: Call Center, Cashier, File Management, Inventory Management, Loss Prevention, Merchandising, Quality Control, Corporate billing and shipping.