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Result-driven professional with significant and progressive experience for successfully managing all
Operational aspects of a customer engagement including on boarding, recruiting, training, establishing and
monitoring productivity goals; and leading cross-functional teams on key accounts.

Was involved in key account management of fortune 500 companies, emerging E-commerce companies,
FinTech companies in both India and APAC countries.


Apr 2010Mar 2014

B.Tech in Mechanical Engineering

KIIT University
  • Co-founded Bookkida, an online old books portal to solve the need for quality second hand books at
    competitive price for students.
  • Interned with Venturesity as Business Development Manager to learn prospecting, after sales & CRM
  • Summer Internship at National Aluminium Corporation to learn Carbon plant engineering
  • Summer Internship at Hindustan Aeronautics Limited to learn Gearing system of MIG & Sukhoi Jet

Work History

Jul 2016Present

AVP - Customer Relations


Key results:

Direct contribution of 5% of revenue and 10% of company bottom line through :

  • Effective client engagement
  • Proactive sales
  • Reducing cost of sales through strong client relationships
  • Effective Employee Engagement
  • High visibility responsibility with direct strategy design

Key Responsibilities:

  • Achieve synergy of Technical, Legal, Finance and Sales for greater customer convenience
  • Handing all top management level escalations
  • Contribute to brand building and sustenance among existing and new customers.
  • In-house training for greater team effectiveness across departments
  • Team of 10 sales & security analyst delivering end-to-end customer relationship management starting with After-sales, Agreement & Registration, Payment, Account on boarding and Manual Testing.
Dec 2014Oct 2015

Business Intelligence Developer

Tata Consultancy Services

Key Responsibilities:

Client : Deutsche & Borse

  • Built GUI for Eurex Clearing house using JavaScript
  • Performed Manual and Performance testing both for front end and server end
  • Involved in the hiring process for junior associate for testing roles

Client : P&O Ferries

  • Implementation of Hybris for Online Booking portal , plus getting enrich experience of Retail &
  • Working with the team jointly to create dashboards & visualizations for Business Users so that it can
    help them to take quick decisions plus help them to visualize how the business is performing.
  • Providing Reporting & Data Solutions after investigations and analysis
  • Managing ETL, Design to end, and Implementation of Data Warehouse
  • Evaluation and recommendation of ETL Tools, Database and Hardware Capacity Review, Handover and


  • Web: SEO/SEM Marketing, Adwords, Email-Drip/Copywriting, Paid social media, Google Analytics
  • Mobile: User Acquisition, SaaS, App Store Optimization, A/B testing, Programmatic advertising
  • Tools: Omniture, Mixpanel, Google for Business, Asana, Trello, Mailchimp, SendGrid, MOZ, Hootsuite, Slack, Zendesk, Hubspot

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