Sam Iatesta

• Managed day to day administrative duties including, marketing, technical support, graphics, logo creation, business content writing for a functional business plan.

• Coordinated and executed with a team of cameramen, video editors and music creators various projects (including internet commercials) in order to launch an innovative, feature-rich online service and establish its unique value in a older technology industry to generate the demand necessary.

Responsible for keeping facility occupied with tenants, through advertising, lead follow up, and storage unit showings. In depth knowledge of property management principles, actions and standards, as applied to commercial storage facilities. Able to evaluate bids from contractors and develop bid specifications.

Selected Accomplishments:

• Developed a capital replacement project plan for the facility which resulted in 24% reduction in heating costs by repairing problem areas throughout the facility.
• Developed and implemented successful marketing campaigns which included preparing print materials (for online, email and mail distribution) on rental promotions which resulted in 12% growth in tenant occupancy.
• Co-prepared annual budgets for facility, monitored accounts receivables, approved accounts payable and accounting reports to maintain fiscal accountability.
• Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.
• Communicated regularly with tenants, contractors, vendors and maintenance staff. Efforts were credited as instrumental in closing numerous deals.
• Leveraged strengths in cost-effective preventive maintenance programs and vendor negotiations to end each year an average of 10% under-budget (without compromising business growth goals).

• Executed a strategy to train and motivate retail sales associates on the hardware/software for the BlackBerry hand-held device which resulted in increased customer loyalty.

Executed a strategy to train and motivate customer services associates on the hardware/software for the various campaigns (Monster, America Online, etc.) which resulted in increased customer loyalty.

Selected Accomplishments:

• Lead classroom and on-the-job training on topics including customer service expectations; technical system applications; corporate procedures; industry, province and federal laws/regulations; and sales techniques.
• Developed a product knowledge test system and supervised the testing process which monitored staff performance and made determinations for additional training to improve skill levels in specific areas.
• Meet with other trainers to create new ideas for designing more effective sales training programs and processes to improve employee retention and knowledge transfer of information.
• Kept apprised of technical product knowledge, sales techniques and marketing trends in order update training programs and keep training materials up-to-date with all revisions.
• Provided superior customer service and technical support to resolve customer service issues which resulted in 88% retention in sales.
• Compiled statistics, evaluated data, formed conclusions and presented recommendations to senior management to achieve business goals and objectives.

• Managed a 35,000 sq. ft. warehouse by coordinating and implementing health and safety policies/procedures which resulted in a clean, organized, safe and fully stocked working environment which adhered to provincial and municipal legislation.
• Managed staff including hiring, training, supervising, and scheduling the work of a team of 10 laborers in addition to 4 home delivery teams by administering an achievement & rewards based merit program which thereby saved the company valuable resources (i.e. increased the profitability while decreasing the time to manage teams).
• Coordinated needs assessment programs which analyzed metrics (i.e. data) to monitor performance and developed plans to improve resource allocation based on the demands and changing needs of the organization which increased order preparation by 25%.
• Administered the day-to-day operations including administrative functions like preparing customs and tariff paperwork (i.e. waybills and NAFTA documents) for international shipping and supervised the shipment preparation from small items to furniture while maintaining minimum loss and damage to products and strict inventory control.
• Maintained an inventory database (which tracked orders) to monitor the quality, quantity, cost and efficiency of the movement and storage of goods which resulted in consistent inventory levels and more accurate reports.
• Developed new processes to control the order cycle that solved logistical problems while meeting the needs of both customers and suppliers thereby enhancing customer satisfaction

• Managed staff including training, supervising the work of a team of 4 laborers to create an open and collaborative working environment that resulted in a work culture based on trust, teamwork, communication and shared goals ensuring a maintained clean, organized and fully stocked working environment was always available.
• Received, unpacked, verified orders while utilizing an inventory database to maintain order accuracy, and maintained strict inventory control