Work History

Work History

Senior Supervisor 

Jan 2004 - Present
UAE Exchange Center LLC (NMC Group of companies), Dubai                                              
  • To acquire, develop and strengthen customer relationships through effective relationship management in accordance with business goals.
  •   To contribute to bottom-line of branch’s business through accomplishment of profit and growth targets.
  • Coordinate and maintain staff duty schedule
  • Handling Remittances and foreign exchange transaction.
  • Responsible for anti money laundering and checking fake currencies and report to concern authorities.
  • Working with high volume transaction of all payment and receipts.
  • Train and supervise aspiring new staff.
  • Provide highest level of customer service with strong customer relationship
  • Monitoring the day end activities.
  • Apply various methods for staff assessment practices.

Officer (Cashier & Retail Banking) 

Jun 2001 - Dec 2003
Karmana saving and credit co-op ltd, nepal                                                 
  • Ensured regulatory requirements, such as the Anti-Money Laundering under Bank Secrecy Act.
  • Attending client Inquiry on transactions & account activities.
  • Assist customers with funds and eligibility of loans in accordance to their requirements.
  • Ensure superior customer service thereby contributing to the overall customer experience of Premier Banking
    and remittance Requirements.
  • Received cash and check deposits.

Education

Education

Proficiency Certificate in Business Management (as A level)

Nobel academy H.S school  

Major sub: English, Accounts, Economics

Bachelors Degree, Humanities and Social Science

Tribhuvan University , Nepal

Major sub: English, Sales, Finance, Marketing

School leaving certificate as O level)

1999
Banibilas Secondary School 

Major sub: English, Maths, Accounts, Science.

Skills

Skills

  • Excellent communication and listening skills.
  • The ability to explain complex information clearly and simply.
  • The ability to analyse and research.
  • good mathematical and computer skills
  • accuracy and attention to detail
  • good sales and negotiation skills
  • Microsoft office Package
  • Receive in house training in customer service (better standard of customer service, communication skills, customer contact techniques, dealing with complains, public relation, managing stress)
  • Trained in anti money laundering
  • Trained in foreign currencies dealing and Rate fixing
  • Trained in Basic First Aid.
  • Foreign Currency Training