Shyam Singha

Work History

Work History
Apr 2008 - Present

Prepaid Retention / Prepaid Business Analyst

Bharti Airtel Ltd.
  • Preventing Customers going into grace ( Service barred ) or reducing Grace
  • Reducing Churn ( Customers going out of the network)
  • Reducing Zero Usage customer for enhancing Revenue
  • Ensure High Value Grace / churn Within AOP.
  • Competior plan analysis and providing input to the Marketing (U&R) team to desing competitive products for retaining customers
  • Ensuring maximum winback or recharges from Grace customers through various promo hence reducing Grace & Churn .
  • Organizing customer engagement or delight activities for the Prepaid Customers.
  • Doing various analysis on Pre-Grace / Post Grace customers and coordinating with the Marketing team for relevant products.
  • Generating various MIS on Zero usage / Grace and enabling top level management to make decision on the same.
  • Availing various offers to customers based on their usages and behaviors and calculating success rate of those promos.
  • Daily tracking of Grace , Churn and Zero usage customers .
  • Ensure Retention process adherence.
  • Handling customer complaints.
  • Coordinating with the Zones and sending Zone wise analysis to the zones .
  • Daily extraction of Data from the Various server and BI(DB2) .
  • Coordinating with MO ( mobility Office – Delhi ) and Sending data & Report as required .
Aug 2006 - Mar 2008

Outsource (MIS executive)

Bharti Airtel Ltd

  • Monitoring outbound call centre agents.
  • Looking after call centre and its administration
  • Sending SMS to the Customers ( SMS blasting ) .
  • Sending Daily MIS
  • Imparting training to the Call centre agents on various products.
  • Handling Customers queries
  • Ensuring 100% achievement of the targets
May 2005 - Aug 2006

Faculty

EPITOME ( Technical and Management institute )

Besides, doing regular classes some of the key responsibilities are 

  • Intensive Involvement in Designing new courses
  • Designing Course marital
  • Conducting exam
  • Imparting training to the faculties of various Sub Centers
  • Conducting seminar on monthly basis amongst the Students.

Objective

                        To seek a challengingposition in an organization that utilizes my skills and abilities and offers professional growth while at the same time being resourceful, innovative and flexible. I would like to work in a professionally satisfying environment where excellence and creativity are recognized and encouraged.

Key Achievements

During my tenure as prepaid retention , NESA circle has achieved many milestone . Some of the key highlights are

  • Grace% of NESA came down from 24% to 7%
  • We are the lowest across pan India in Inactive Sub ( Zero usage)
  • NESA has the lowest prepaid churn% nationally.
  • We have set new benchmark for CPC
  • I have been rewarded for reducing Grace & Churn .

Personal Information

Father’s Name:Rupchand Singha

Sex:Male

Nationality:Indian

Community:Manipuri

Marital status:Unmarried

Religion:Hinduism

           Date of Birth:31st Dec 1983

Education

Education
Jul 2006 - Mar 2008

MCA

Sikkim Manipal University

Skills

Skills

Making MIS/ Presentation

SQL, Oracle , DB2

Excel , Eccess

Certifications

Certifications
Jun 2008 - Mar 2009

Six Sigma (green belt)

Bharti Airtel Ltd