Shyam Tg

Work History

Work History
Mar 2007 - Present

Process Designer

Tech Mahindra Ltd

Process Designer

vDesigning Network processes for connectivity offered by BT,

·Understanding the Current Process which is being used.

·Designing the process in the ARIS Modeling tool.

·Preparing the High-level and the Low-level document for the process.

·Coordinating with different point of contacts to understand the ‘AS-IS’ process.

·Arranging Client walkthrough and workshop.

Project Specific Certifications: BT People Annex-2 Certification, BT Data Protection and Privacy

Projects Handled:

1.Network Engineering Process (Planning Element Manager) Ongoing Project.

2.Network Capacity Analysis & Design Phase 2.5, 2.5.1 and 3.0 Ongoing Projects.

3.Network Engineering Process (Accommodation and Power Management) Ongoing Project.

4.Ready For Service for Media & Broadcast (RFS Date 31/12/07).

5.Ready For Service for RedCARE CCTV Vision handled the project onsite from November 2007 to December 2007.

6.Megastream Ethernet Pricing Changes (Launch Date 29th Feb 07) handled the project onsite from November 2007 to December 2007.

Sep 2005 - Feb 2007

Assistant System Administrator

Air Deccan

Asst System Administrator – South India Operation, Bangalore

vImplementation of wireless LAN and Point-to-point link between Air Deccan Offices

·Configuring of wireless modems in IEEE 802.11b and IEEE 802.11g series

·Configuring router interface for point to point link

vImplementation of PIX 515E Firewall.

Other Activities:

·In-charge for complete Air Deccan network setup across 74 router locations (thru VSAT, Leased Line, ISDN and PSTN Network).

·Configuration was mainly done to connect to the ISP network and through the ISP Backbone to the other sites of Air Deccan. The connections were mostly on a Leased line with an ISDN backup. At the remote locations the connection was thru the VSAT Technology with a backup of PSTN line.

·Configuring the new locations to connect to the Air Deccan VPN Cloud.

·Supporting problems related to WAN, LAN, Desktop, Peripherals and Application related problems.

·Radio communication (HF & VHF) for Ground to Air communication across India.

·Planning and Implementation of Networking infrastructure for new Airport Locations for accessing Passenger Reservation system and Departure control system from Centralized servers.

·Configuration and Implementation of WLAN (Wireless LAN) network using 11MBps and 54MBps modems (DAX, Zyxel Wireless Modems).

Routing Protocols: RIP (V1 and V2), EIGRP, OSPF, IGRP

Jun 2003 - Aug 2005

Network Engineer

HCL Infinet Ltd

vAs a Network support Engineer handled Network infrastructure setup at Jabalpur, Srinagar and Bangalore Engineering office of Air Deccan.

·Configuring of Router on Async Port for Accessing central servers.

·Co-ordinated with the vendor for upgradation of the PSTN Network to VSAT (Jabalpur), Leased Line (Bangalore and Srinagar) connectivity.

vAs a Network support Engineer handled Network infrastructure maintenance of M/s SESA Goa Ltd

·Commissioning and configuring Point-to-Point Leased Lines connecting their branches spread across Goa, Orissa, Karnataka and Jharkand for accessing their billing and Mailing software.

vAs a Network support Engineer handled Network infrastructure setup for M/s LG Electronics, M/s Air Deccan, M/s Apollo Tyres Ltd, M/s Mitsui & Co. Ltd (Goa, Hubli and Belgaum) Branches.

·Configuring of the router for 64Kb Leased line and 64Kb ISDN Backup.

·Configuring and Maintenance of LAN.

·Configuring the Billing System on SAP Front End (Apollo Tyres Ltd)

·Configuring the Mailing system on MS-Exchange (Mitsui & Co)

·Configured Cisco 2950 Catalyst switch for VLAN (Mitsui & Co)

Other Activities:

·ISP Network operations and Maintenance

·Monitoring, Maintaining, Troubleshooting, Following up with DOT and VSNL, LAN/WAN Troubleshooting of the customer links.

·Router configuration for customer sites to connect to the VPN Cloud.

The customer network would connect to the HCL Backbone and then to the other sites through the backbone. The HCL Backbone is on an ATM connection (Full Mesh Topology).

·Configuring Point to Point Tunnels to access the central sites servers through the VPN Network for Ticketing, Email Access and System Updates.

Routing Protocols: RIP (V1 and V2), EIGRP, IGRP, OSPF

Nov 2001 - Nov 2002



vAs an Apprenticeship trainee

·Handled day to day facility support for the ongoing IRS Satellite operations.

·Linking of Videoconferencing links thruINSAT 3C between ISRO Centers

·Handling of LCD and R G B Projectors, Time sync Equipments.


Jun 1998 - Apr 2001


Board of Technical Examinations