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Career Summary

Accomplished and high energy driven Service Delivery Specialist Executive in Distributed Console and Batch Server operations. Adept communicator and analytic thinker with proven ability to work with cross- functional teams in fast-paced environments with experience of coordinating operational and financial activities in a wide range of industries and sectors. Having a proven track record in developing new initiatives and cultivating effective relationships both internally and externally at a variety of levels. Boasting a impressive track record of working closely with various departments such as Incident and product management to assist the smooth delivery.

Work Experience


Service Delivery Specialist

IBM India Private Limited.

Distributed Console & Batch Operations in production Environments


Associate - Technical Operations

IBM India Private Limited.

Distributed Console Operations.



B.E. Computer Science & Engineering

Saveetha School Of Engineering

Secured 8.95 CGPA 


Higher Secondary Education (12th)

Kendriya Vidyalaya , Meenambakkam 

Secured 66.66% Aggregate 


Senior Secondary Education(10th)

Kendriya Vidyalaya , Meenambakkam 

Secured 7.2 CGPA 



IBM Agile Explorer


The Agile Explorer has a foundational understanding of Agile values, principles, and practices that allows them to initiate an Agile conversation with co-workers and colleagues.


Enterprise Design Thinking Practitioner


IBM Design Thinking is IBM's approach to applying design thinking at the speed & scale a modern enterprise demands. It helps our teams not only form intent, but deliver outcomes - outcomes that advance the state of the art and improve the lives of the people they serve.


IBM Bluemix Essentials


learned about the Bluemix platform and gained hands-on experience using the Cloud Foundry command-line interface and the IBM Eclipse tools for Bluemix.


Scrum Fundamentals

Scrum Study

learn about key concepts in Scrum as defined in the SBOK Guide; and to get a basic understanding of how Scrum framework works in delivering successful projects.


Basic Study Skills


Study skills are the skills you need to enable you to study and learn efficiently – they are an important set of transferable life skills.


Service Now , BMC Remedy & ITSM

Have worked proficiently with the mentioned IT services tools

CA Workload Automation

Workload automation tool that is used in autosys batch monitoring and scheduling.

Skills & Areas of interest

  • Agile ( Scrum & Kanban)
  • IT Service Management
  • Service Delivery
  • Project Management
  • Incident Management
  • Distributed Operations
  • Batch Operations
  • Batch Scheduling & Monitoring
  • Autosys

Academic Projects

  • Adaptation Of 5s Modelling Precision Farming
  • Vanakkam Chennai - Windows App
  • Namma Madras - Windows App
  • My Scheduler - Android App
  • Estimation Of Image Properties - Image Processing 
  • Blind Reader - Android App


iDonor - 5212/che/2013

Description : The iDonor App helps people get right information about blood availability in their current location, at times, when they need it the most. Now, they don’t have to go running from pillar to post in search of the requisite blood group.

Research Articles

Have published 14 Research articles in various domains under different international journals , of which the below got international recognition.

1.Adaptation Of 5s Modelling Precision Agriculture

2.Determination of various soil factors and water salinity for precision farming

3.Survey on Social Media as an Innovative, Potential And Adaptive Educational Medium

4.An Interactive Android Mobile Application For The Visually Impaired To Listen To Audio Books With Books Portal.

5.Android Mobile Application using Voice Recognition for Visually Challenged to Listen and Write PDF/Word files.

6.Computer Viruses as an Artificial Life - A Narrative Summary

Awards & Recognitions

  • Q2 - SMO Award Recipient - IBM - 2018
  • Q2 & Q4 - SMO Award Recipient - IBM - 2017
  • Student Research Award - Saveetha University - 2016,2015
  • Best Performer Award - Saveetha University - 2016
  • Student Achiever Award - Saveetha University -2016,2015,2014
  • Dr.A.P.J. Abdul Kalam Research Award - IET - 2016
  • Best Project Award - Institute Of Engineers (India ) - 2016
  • Yuva Sri Kala Barathi Award for Excellence in Education– 2014
  • Swami Vivekanada Award For Social Works- 2014

Personal Portfolio

Name                                    Shyam Sundar . R

Date Of Birth                      02 - December - 1994

Gender                                  Male

Marital Status                     Single

Nationality                          Indian

Languages Known           Tamil , English , Hindi


The above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Shyam Sundar R

+91 928 020 8520