Jul 2014 - Present
- Provide one-stop quality Customer Service over phone to ensure positive customer experience & maintain targeted KPI on a regular basis
- Keep updated knowledge on all offers, and products & Proactively aware/inform customers regarding new products & service
- Sale through inbound and outbound contacts
- Capture customer insights and escalate critical issues / complaints and provide timely feedback
- Serve customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance Grameenphone brand image.
- Constantly show warmth, confidence and politeness to create customer friendly atmosphere