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Summary

Intend to work hard in an excellent working environment and ample opportunities for career development.

Work experience

Jul 2014Present

Apprentice      

Grameenphone Ltd.
  • Provide one-stop quality Customer Service over phone to ensure positive customer experience & maintain targeted KPI on a regular basis
  • Keep updated knowledge on all offers, and products & Proactively aware/inform customers regarding new products & service
  • Sale through inbound and outbound contacts
  • Capture customer insights and escalate critical issues / complaints and provide timely feedback
  • Serve customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance Grameenphone brand image.
  • Constantly show warmth, confidence and politeness to create customer friendly atmosphere

Education

Jan 2012Jan 2016

B.Sc. 

Daffodil International University

B.Sc. (Hons.) in Computer Science & Engineering

Aug 2008Jul 2011

H.S.C 

Govt. Azzizul Haque College

Higher Secondary Certificate (H.S.C) in Science devision

Jan 2005May 2008

S.S.C.

Shibganj Pilot High School

Secondary School Certificate (H.S.C) in Science devision

Certifications

Aug 2013Aug 2013

Children Seasonal Competition in General Competition

Shibganj Upazella School Talent Competition


Portfolio