Summary

Intend to work hard in an excellent working environment and ample opportunities for career development.

Work History

Work History

Apprentice      

Jul 2014 - Present
Grameenphone Ltd.
  • Provide one-stop quality Customer Service over phone to ensure positive customer experience & maintain targeted KPI on a regular basis
  • Keep updated knowledge on all offers, and products & Proactively aware/inform customers regarding new products & service
  • Sale through inbound and outbound contacts
  • Capture customer insights and escalate critical issues / complaints and provide timely feedback
  • Serve customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance Grameenphone brand image.
  • Constantly show warmth, confidence and politeness to create customer friendly atmosphere

Education

Education

B.Sc. 

Jan 2012 - Jan 2016
Daffodil International University

B.Sc. (Hons.) in Computer Science & Engineering

H.S.C 

Aug 2008 - Jul 2011
Govt. Azzizul Haque College

Higher Secondary Certificate (H.S.C) in Science devision

S.S.C.

Jan 2005 - May 2008
Shibganj Pilot High School

Secondary School Certificate (H.S.C) in Science devision

Certifications

Certifications

Children Seasonal Competition in General Competition

Aug 2013 - Aug 2013
Shibganj Upazella School Talent Competition


Portfolio