Have good knowledge about the following Archer Development functionalities:
Access Control: Manage users, groups & LDAP.
Application Development: Application configurations - having in depth knowledge of Data Driven Events, Calculations ; sub-forms; creating, installing & managing packages, and Advance workflow.
Integration: Configuring different Data feeds, Data Imports.
Globalization: Globalization of multiple Modules in different languages.
Master Report Listing: have in depth knowledge of Mail Merge functionality.
Notifications: Worked on all types of Notification template and letterheads. Have in depth knowledge of managing subscription notification, managing scheduled report distributions, On-Demand notifications, XML notifications & Admin notifications.
Training & awareness: Setting up campaign for user awareness and trainings.
Workspace & Dashboards: Workspaces, Dashboard & Different kinds of I-views.
Archer Installation and upgrade: Have theoretical knowledge of server, database and instance installation.
Have good knowledge of following Archer Support functionalities:
RSA Control panel: have hands on knowledge of RSA control panel and IIS server for resolving various Archer instance related issues.
Service Now: Good knowledge on Service Now functionalities.
Sonic: Was in core testing team for Sonic(new version of Service Now) from HCL
Tickets: worked on Various Access, Data & Enhancement related tickets and Incidents.
Reporting: Have worked in providing monthly & weekly reports and providing resource utilisation status to the clients via different kinds of reporting.