Shruti dua

DOB: 18/03/1979

Career summary

Work History
Feb 2012 - Nov 2015

V VIP Senior Cabin Crew

Al Jaber Aviation, United Arab Emirates,

V VIP Senior Cabin Crew (over all in charge on board)

  • V VIP service trained
  • Overall in charge of the whole cabin and catering orders when flying as a single operator
  • Working effectively on own initiative and as part of a team to ensure the safety and well-being of VVIP guests during flights to various destinations
  • Conducting safety demonstrations prior to take-off and carrying out checks throughout the cabin
  • Management of galley on board
  • Providing excellent VVIP enhanced service to guest on board
  • Handling VVIP guest   and business travellers and providing excellent service according to their needs.
  • Organising VIP catering on the aircraft keeping in mind the guest preference
Jan 2005 - Jan 2012

Business & First Class Cabin Crew

Etihad Airways, United Arab Emirates

  • First class suite trained.
  • Commencing employment as Cabin Crew before completing the basic cabin crew training necessary for promotion of economy class, business class and First Class Cabin Crew(7 years)
  • Providing presently excellent business and first class(inspired service) to the premium zone guest
  • Working effectively on own initiative and as part of a team to ensure the safety and well-being of premium zone guests during flights to various destinations
  • Conducting safety demonstrations prior to take-off and carrying out checks throughout the cabin
  • Management of(business and first class) galley also to ensure organisation of food and service
  • Providing excellent first class enhanced service to first class guest on board
  • Handling VIP guest in first class and providing excellent service according to their needs.
2003 - 2004

Promotor of Independent Event Managment Agency,

Events Managment Company,(Self Employed), Delhi, India

  • Planning and organising a range of successful events for brand promotions on behalf of major local clients
  • Recruiting staff, making costumes and coordinating the execution of the event to ensure client satisfaction as well as providing hosts and hostesses for in-house events

Key Clients

  • Radisson SAS Hotel Delhi (Christmas celebration)
  • Jose Cuervo, India (major tequila promotions)
2000 - 2003

Freelance Brand Promotor

Promoter, Event Management & Brand Promotions Agency, India 

Playing a pivotal role in the promotion of key brands through the development and execution of innovative marketing and sales events managing the selection of staff and creating costumes to suit each event with responsibility for the overall success of the event,

Key Clients

Samsung Electronics; Hyundai Motor India Ltd; Fiat Motor India Ltd; Western Union Money Transfer; Kodak India Ltd; Huwei Technologies; G.E. Capital; Honda Scooter & Motor India; Ford India; Motorola India Pvt. ltd; Mercedes; Seagram’s; Jose Cuervo Freixniett.


2012 - 2015


2015 Management compliment -Thank you for supporting a good flight for a first time customer.)

2015 Management compliment -Team work appreciation

2015 Management compliment -Thank you compliment from the CEO of the company for Supporting and operating an important VVIP flight.

2014 Management compliment-for supporting company client for inflight services during tough times.

2014 Management compliment-Thank you compliment for suggesting inflight services enhancement which later became part of service procedure.    

2014 Management compliment-Excellent work on legacy aircraft flight trip

2005 - 2012

Etihad guests and management

2010 Management Compliments:-individual nomination-willing to take responsibility.

2010 Management compliments:- individual nomination-Acting Positively

2009 Management compliments:-excellent attendance record for 2009

2008 Management Compliments:-excellent (IFS) in-flight services to the guest

2008 Management Compliments:-for being influential and very cooperative towards colleagues

2007 Management Compliments:-for supporting the flight

2006 Guest Compliments:-for excellent Guest service


2000 - 2004

Bachelor Degree: Bachelor in Arts, Delhi University,India year 

Delhi University
1997 - 2000

Certificate: Beauty Culture & Grooming (one year) 

Beauty Course  
1997 - 2000

High School Education

Mater Dei Convent High School

Valid  visas

UAE (Residence Visa) (work permit)     - Date of expiry: 27-01-2016

USA (Crew Visa)(C1/D visa)                      - Date of expiry: 28-04-2017  

USA (Tourist visa)                                         - Date of expiry: 28-04-2022

U.K. VISA                                                          - Date of expiry: 19-08-2017

CANADA VISA (Tourist visa) :                    - Date of expiry: 01-11-2020

SCHENGEN VISA                                           - Date of expiry: 15 -11-2015

(Above visas can be easily obtained after their expiry)


I.T. Proficiency:         Word, Basic XL spreadsheets , Basic IT Literacy

Languages:              Fluent in English, Hindi, Urdu

Im a dedicated and enthusiastic professional with extensive experience working in customer service environments, capable of achieving the most demanding targets and objectives whilst remaining focused on delivering a high standard of service at all times. I naturally have good interpersonal skills and the ability to communicate concisely and articulately at all levels. I Enjoy being part of a successful and productive team and have the ability to handle high pressurised and a challenging working environment.

I am a Qualified First Aider and love Music & dancing, Reading and Exploring Cities & Towns.I also enjoy travelling, Visualising & Learning different Cultures also keen in visiting Museums . I enjoy doing beauty enhancement for my immediate friends and family and grooming them when they go out on special occasions. I love helping underprivileged children, I have also been sponsoring a sweet girl through world vision for 5 years who is know a happy 10year old. I also provide food & new and 2nd hand clothes to charity. I love feeding food to stray cats who live near my home each evening when I'm not travelling, I would love to own a cat but as I’m always travelling this permits me, as I live alone. I have a very high standard of cleaning and hygiene, im very caring and get great satisfaction when I’ve given my 100% as its in my nature to serve and help as much as possible weather its my personal matter or work.

My previous team leader also said comment's that I’m a dynamic team player who constantly achieves high standards in my work as, "Shruti is a key player in my team. She consistently meets her targets and has helped the organization improve their customer service procedures."


On Request From:

1)Ex-Inflight Manager ( Al Jaber Aviation) ,Letter available on company letter head

Concerned Person:

Lisa Beer Zeuthen

2) Employee relations officer ( GCAA, UAE)

Concerned person:

Aashish Kudtarkar