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Summary

Sales and solution minded with through understanding of SDLC/Agile methodology/Use Cases creation/End to End testing and User Acceptance Testing. Enjoy traveling for work or leisure and proficient in multitasking. Working across multiple functional areas such as product/project management, engineering, UI/UX, sales, contact center, finance and marketing has helped in building and designing appropriate products to address client/market needs.

Work Experience

04/2016Present

Business Systems Analyst/Product Owner

Alliazn Worlwide Partners (Fusion) - Fusion has come out of Allianz and is responsible for product optimization and global roll outs within the Insurance industry
  • Capable of defining product KPIs and reporting metrics for analytics and optimization purposes
  • Drive product improvement and focus thinking around operational excellence
  • Determine Requirements through exploratory testing, document analysis, business processes, use cases, brainstorming sessions, client interviews keeping in mind the IT capabilities
  • Collaborate with (cross-functional teams) - Developers/ UX team/Analytics/Finance/Contact Centers/Account Managers/Marketing team/Strategy Directors (cross-functional teams) and determine areas of usability and performance
  • Collaborate with Project Manager to identify Sprints and prioritize each sprint following Agile methodology
  • Created responsive e-commerce products which involved heavy UX team coordination and user acceptance testing
  • Proficient in API, Rest services solution development style
  • Expert in rolling out travel ancillary/banking/payment products and solutions to international markets like Mexico/Europe – Ireland/France/Spain and United Kingdom
  • Experienced in handling DevOps model following Agile methodologies
  • Working knowledge of prototyping tools, hands on experience with User Stories, Requirements and User Acceptance Testing phases of the product lifecycle
  • Proficient in optimizing current insurance products to encourage continuous growth against client baselines
  • Strong organizational and project management skills, able to plan, meet deadlines, prioritize projects, and manage cross-functional initiatives
  • Ability to prioritize tasks in sprints and act as a scrum master in the meetings
Jan 201203/2016

Business Systems Analyst

Affinion Group (Connexions Loyalty) - Creates loyalty solutions in the E-commerce industry
  • Sales and solution minded
  • Responsible for collaborating with product management team to drive innovative product ideas and translate them into IT solution documents
  • Acting product owner for 3 out of 5 products we sell in the market today
  • Ensure products and IT processes are PCI compliant
  • Write detailed user stories based on analysis and guidance from organizational business/ product owners (e.g., Marketing, Product Development, Legal, Finance, and MIS, etc.) and technical teams.
  • Responsible for running the assessments to identify the effort and tasks each stakeholder will require throughout the project life cycle
  • Proactively communicate and collaborate with external and internal customers to analyze functional requirements and deliver the following artifacts as needed: (Functional requirements, Use Cases, GUI, Screen and Interface designs)
  • Manage the change control process for assigned projects
  • Own the business requirements and verification process and UAT Sign off
  • Experience with varied Methodologies like Waterfall and Agile
  • Implemented RBT – Risk based testing for client and product solutions
  • Served as a Sr. Quality Assurance Analyst with the UK team for a year
Feb 2006Jun 2011

Test Manager - London UK

HSBC Bank Plc - Responsible for Software Delivery Quality and global roll outs in the Banking sector within payments domain
  • Managed a team of 15 – 20 members in the offshore-onshore model. Direct reporting from teams in London and Sheffield including 1 – 3 offshore resources / contractors who were on site. Coordinated across India, Israel, and the UK which was instrumental in understanding all phases of project lifecycle, from requirements gathering through design, development, deployment, and support
  • Traveled to Tel Aviv to meet Delivery as a  Client Relationship Manager at a vendor location, representing bank’s plan and expectation in terms of delivery schedules.
  • Managed quality assurance of SEPA project in EU (France / Spain / Malta / Poland) countries
  • Managed UAT / JAT industry testing under very challenging deadlines 
  • Awarded ISEB Practitioner certification with distinction.
  • Selected to conduct the discussion for HSBC initiatives like Best Place to Work and One HSBC.
  • Started in UK as the Onsite Coordinator for a period of 6 months before getting promoted to the Test Manager position
  • Joined HSBC as a Software Engineer in Feb 2006
Oct 2007Apr 2008

Onsite Coordinator - Sheffield, UK

HSBC HTSE - Banking  industry
  • Led onsite assignment for Premier Banking–Search Engine functionality 
  • Produced weekly reports for Project Manager showing progress against outstanding milestones, status, resource requirements, issues, risks, and dependencies.
Feb 2006Sep 2008

Software Engineer - Pune, India

HSBC Software Development Center - Banking Industry
  • Awarded CSTE certificate in 2006, one of the first members to be CSTE qualified within the team in India.
  • Awarded Best Testing Team by HSBC Internal Audit Team.
Sep 2005Feb 2006

Marketing Executive - Research and Innovation Pune, India

Jopasana Software and Systems Pvt. Ltd
  • Started my career as a Market research/Sales executive
  • Assigned UK market as new product development and research area. Converted 2 clients in short span of my service for a business proposition of $50K.

Education

Oct 2008Dec 2009

M.Sc

London School of Economics and Political Science

Management of Information Systems

Aug 2001Aug 2005

BACHELORS

Kashibai College of Engineering

Computer Engineering

Certifications

Oct 2008Jun 2011

ISEB - Practiotioner

British Computer Society
Dec 2006Dec 2006

CSTE

SOFTWARE ENGINEERING INSTITUTE

Skills

Test Strategy/Test Plan Documentation/SOPs

Expert in documentation for internal and client implementation projects

ALM Defect Management

Expert in Defect Management and leading triage calls across mutliple countries

ALM Dashboard Reporting

Expert in designing reporting templates for Sr. Management perusal

My SQL/TOAD

Well versed with writing queries to validate Cognos Reports

JIRA

Well versed creating user stories and tracking issues

User Story Creation

 Well versed in writing User Stories for complex systems as well new products

IBM Requisite Pro

Well Versed with Requisite Pro usage and integrating it with QC

Cognos Testing

Well Versed in SQL queries and validating Cognos Report Data for a given Business Report analysis

REST Services Testing/SOAP UI

Well versed with REST/SOAP UI Services and testing methodology

IBM Appscan

Proficient is designing Security testing flows for a website

E-commerce Domain Knowledge (Fulfillment and Shipping)

Proficient in understanding the E-commerce Industry

Banking - Payments Industry

Proficient in Banking - Payments/ ACH/SEPA/International Payments/SWFT formats.